Laura Crocker
Kent
Summary
Results-driven professional with extensive experience at Hotel California By the Sea, focusing on emotional support and time management. Skilled in promoting team collaboration and strengthening client relationships through clear communication. Developed and executed strategies that enhanced client engagement and care continuity, fostering a supportive and healing atmosphere.
Overview
8
8
years of professional experience
Work History
Treatment Technician
Hotel California By the Sea
Bellevue
10.2022 - Current
- Educated clients on coping strategies and healthy lifestyle choices.
- Updated patient records pertaining to treatment and care.
- Provided emotional support to clients during times of crisis or distress.
- Assisted in creating an environment conducive to healing by providing compassionate care and understanding of client needs.
- Developed positive relationships with clients through active listening skills and empathy-driven conversations.
- Transported clients safely to appointments outside the facility using company vehicles in accordance with safety regulations.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Ensured safety protocols were followed at all times within the facility and reported any incidents immediately to the supervisor.
- Provided excellent service to patients through personable communication.
Freight Manager
Big Lots
Renton
06.2020 - 10.2022
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Implemented best practices for warehouse operations and freight handling.
- Implemented efficient stock rotation procedures to minimize waste.
- Managed inventory levels and ensured accurate stock counts.
- Supervised daily operations and maintained store standards.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored store security systems to protect against theft or vandalism.
- Organized merchandise on shelves to ensure optimal stock levels.
- Assisted in unloading and sorting shipments for efficient inventory management.
- Assisted with maintaining cleanliness of the store's interior and exterior areas.
- Organized backroom stock shelves in order to maximize space utilization.
- Processed returns and exchanges according to store policy.
- Provided excellent customer service in a friendly, courteous manner.
Stock Assiociate
Pottery Barn
Spokane
01.2018 - 06.2020
- Inspected outgoing shipments for quality and compliance with safety standards.
- Assisted team members in organizing the warehouse for efficient operations.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Received and processed incoming shipments efficiently.
- Collaborated with team members to maintain a clean workspace.
- Communicated with customers to answer questions.
- Organized and rearranged products on shelves according to established guidelines while ensuring proper rotation of stock.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Education
High School Diploma -
Kentridge High School
Kent, WA06-1990
Skills
- Emotional support
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Interpersonal skills
Accomplishments
- Employee of the Month, Hotel California by The Sea
Timeline
Treatment Technician
Hotel California By the Sea
10.2022 - Current
Freight Manager
Big Lots
06.2020 - 10.2022
Stock Assiociate
Pottery Barn
01.2018 - 06.2020
High School Diploma -
Kentridge High School
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