LAURA CRUISE
Huntington Beach,CA
Summary
Dedicated Behavioral Health Technician with experience in trauma-focused treatment and behavioral health settings. Specializes in behavioral observation, client advocacy, and therapeutic communication. Builds trusting client relationships and collaborates with multidisciplinary teams to create structured therapeutic environments. Also experienced in direct patient care, mortgage loan processing, regulatory compliance, and business management.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Behavioral Health Technician
First Responder Wellness
Newport Beach, CA
10.2025 - Current
- Assess, observe, and document client needs, behaviors, and care-related information in collaboration with clinical staff and multidisciplinary teams.
- Applied calm, empathetic communication and behavioral support techniques to effectively assist clients in distress.
- Supported clients in maintaining structured, therapeutic environments, enhancing emotional safety and overall well-being.
- Transported clients to group sessions and outings, fostering participation and engagement in therapeutic activities.
- Coordinate daily clinical appointments, treatment activities, and client schedules while resolving scheduling conflicts.
- Maintain accurate documentation and follow company policies, procedures, and client care standards.
In-Home Caregiver / Certified Nursing Assistant
Visiting Angels Home Care
Laguna Hills, CA
04.2025 - 06.2026
- Executed care plans and healthcare directives to ensure client safety, comfort, and well-being.
- Assisted clients with daily living activities, personal hygiene, mobility, and tailored personal care needs to enhance overall quality of life.
- Monitored and reported changes in client condition to care personnel, facilitating timely adjustments in care.
- Fostered a supportive environment that encouraged client dignity and independence through respectful interactions.
- Maintained accurate records of services provided in accordance with established documentation procedures.
Behavioral Health Technician
Restore Health and Wellness Center
Canoga Park, CA
04.2024 - 08.2024
- Maintained safe, structured, therapeutic environment for clients with diverse behavioral health needs, promoting engagement and recovery.
- Collaborated with multidisciplinary clinical teams to enhance individualized treatment plans and ensure continuity of care.
- Documented client histories and behaviors, tracking treatment progress and responses to interventions to inform care strategies.
- Facilitated engaging group activities and therapeutic support sessions that encouraged peer connection, participation, and recovery.
- Demonstrated cultural awareness, sensitivity, and professionalism when working with individuals from varied backgrounds.
Mortgage Loan Processor
Taylor Morrison Home Funding
04.2010 - 12.2019
- Reviewed borrower financial information and credit documentation to determine eligibility for mortgage pre-approval, ensuring adherence to lending standards.
- Processed mortgage applications and verified documentation for accuracy, completeness, and compliance with lending guidelines.
- Assessed borrower qualifications and prepared pre-approval decisions in accordance with company policies and applicable lending requirements.
- Maintained organized loan files while safeguarding sensitive financial information, demonstrating meticulous attention to detail and confidentiality.
- Coordinated with borrowers and lenders to gather required documentation, streamlining loan processing and enhancing communication among internal teams.
Business Owner
Twirlily Floral
Newport Beach, CA
01.2019 - 08.2024
- Managed daily business operations, overseeing floral design, customer service, purchasing, budgeting, marketing, and inventory to ensure smooth operations.
- Directed Twirlily Floral daily operations and shop workflows.
- Cultivated relationships with local growers and wholesalers, sourcing quality seasonal products at competitive prices to enhance product offerings.
- Consulted with clients on floral designs, weddings, and special events.
- Created bouquets, arrangements, and custom floral pieces for customer orders.
Education
Associate of Science - Clinical Child Psychology
CCAPP Credentialing
Sacramento, CACertified Nursing Assistant -
Coastline College
Costa Mesa, CABachelor of Science - Finance
University of Colorado Denver
Aurora, COSkills
- Behavioral health technician
- Mental health support
- Client advocacy
- Compassionate care
- Operational coordination
- Regulatory compliance
- Risk prevention
- Certified nursing assistant
- Registered Alcohol and Drug Technician
- CCAPP Mental Health Certification in Progress
- Communication & Team Collaboration
- Finance compliance
Personal Information
Driving License: Valid, Active Driver's License
Certification
- CCAPP Mental Health Certification in Progress
- CPR, AED, and First Aid Certified
- Valid, Active Driver's License
- Strong interpersonal communication and active listening skills
- Calm, adaptable, and empathetic approach to challenging situations
- Commitment to client dignity, confidentiality, and professional conduct
Timeline
Behavioral Health Technician
First Responder Wellness
10.2025 - Current
In-Home Caregiver / Certified Nursing Assistant
Visiting Angels Home Care
04.2025 - 06.2026
Behavioral Health Technician
Restore Health and Wellness Center
04.2024 - 08.2024
Business Owner
Twirlily Floral
01.2019 - 08.2024
Mortgage Loan Processor
Taylor Morrison Home Funding
04.2010 - 12.2019
Associate of Science - Clinical Child Psychology
CCAPP Credentialing
Certified Nursing Assistant -
Coastline College
Bachelor of Science - Finance
University of Colorado Denver