LAURA CRUZES
Plant City,FL
Summary
Gifted customer service leader offering over 5 year of experience resolving account and service problems for customers. Capable of unpackaging and solving concerns while promoting product service and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Discount Metal Mart
04.2022 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for contractors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and helping them with permitting.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed Metal roofing orders and collected invoices.
Project Manager
Elite Gunite
07.2019 - 11.2021
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Directed all dispatching, routing and tracking of CDL Drivers on fleet vehicles. • Documented all changes in computer tracking system.
- Developed team communications and information for meetings.
Retention Specialist
Spectrum
06.2017 - 09.2018
- Saving customers from going to another Cable Company offering them free services like HBO, STARZ, CINEMAX, SHOWTIME, ETC SPORT PASSES and offering services for 12 months or helping to minimize billing.
- Accurately documented, researched and resolved customer service issues.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Setting up appointments for our customers to have tech go out to there resident and solve the issue with cable internet or changing equipment out.
- Taking Payment over the phone.
- Cancel Customers accounts due to moving out of the area or state.
- Transferring services to our customer to there new address.
Customer Care Agent
DS Services
10.2015 - 12.2016
- Scheduled weekly inventory pickups and deliveries with vendors.
- Addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Addressing customers that with a Costco or Sam's club membership card can get a discount.
Education
High School Diploma -
Almega Preparatory Academy
Skills
- MS Office (Word, Excel and Power Point)
- Multi-tasking Dependable and Reliable
- Active Listening Teamwork
- Ability to work in a fast paced environment and Attention to details
- remain calm Customer Services
- Fast Learner Skilled in call center operations
- People skills Good leadership skills
- Active Communication
- Multi-tasking
- Bilingual Spanish,
- Teamwork, phone
- Customer relations
- Positive and friendly
- Customer-oriented
- Client relations strength
- Skilled problem solver
- Highly Organizes
Timeline
Administrative Assistant
Discount Metal Mart
04.2022 - 01.2025
Project Manager
Elite Gunite
07.2019 - 11.2021
Retention Specialist
Spectrum
06.2017 - 09.2018
Customer Care Agent
DS Services
10.2015 - 12.2016
High School Diploma -
Almega Preparatory Academy
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