Laura Culbreth
Small Business Owner
Douglas,GA
Summary
Proven leader and innovative Small Business Owner at CrystalClearCleaning, adept in business growth, achieving a significant expansion in client base through strategic planning and exceptional customer service management. Skilled in financial management and staff development, fostering a team-oriented environment that motivates employees towards excellence. Demonstrates strong negotiation abilities and a commitment to maintaining high-quality standards, contributing to sustained business success.
Overview
24
24
years of professional experience
Work History
Small Business Owner
CrystalClearCleaning
03.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Introduced technology solutions for improved communication among team members leading to better collaboration on projects.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Secured funding for business expansion projects through persuasive presentations to investors or lenders.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Wax Room
PCC Airfoils LLC
03.2019 - 03.2020
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
Server Trainer
El 1800
09.2017 - 07.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized effective communication techniques to support server learning and comprehension.
- Worked closely with bartenders on drink recommendations helping to increase beverage sales.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Developed and implemented comprehensive training program for new servers.
- Conducted monthly meetings with servers to review procedures and improve service.
Personal Care Assistant
Nightingale Home Healthcare Inc.
05.2000 - 07.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Monitored and assisted residents through individual service plans.
Education
Business Administration And Management
University of Phoenix
Tempe, AZAssociate Degree In Nursing - Curriculum And Instruction
Clayton State University
Morrow, GA02.2012
Certified Nursing Aide Certification - Certified Nursing Aide
Jackson College
Jackson, MI02.2010
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business management and development
- Operations Management
- Business Development
- Financial Management
- Project Management
- Cost control and analysis
- Business growth and retention
- Strategic Planning
- Budget Management
- Staff hiring
- Financial Planning
- New business launch
- Negotiation
- Staffing
- Employee Performance Management
- Opportunity Identification
- Payroll Administration
- Financial Administration
- Employee Development
- Human resources administration
- Human Resources Management
- ISO Compliance
- Customer Service
- Customer Service Management
- Decision-Making
- Business Management
- Teamwork and Collaboration
- Customer Relations
- Customer Retention
- Relationship Building
- Team Leadership
- Marketing Strategies
- Purchasing and planning
- Sales Tracking
- Desktops, Laptops, and Mobile Devices
- Inventory Tracking and Management
- Calendar Management
- Staff Management
- Goal Setting
- Inventory Control
- Delegating Work
- Sound Judgment
- Business Growth Initiatives
- Performance Improvement
- Price Structuring
- Management Team Building
- Scheduling
- Inventory Management
- Schedule Management
- Staff Development
- Performance Evaluation and Monitoring
- Sales Strategies
- Budget Control
- Employee Motivation
- Direct Sales
- Proficient in Software
- Staff training/development
- Quality Assurance
Timeline
Small Business Owner
CrystalClearCleaning
03.2020 - Current
Wax Room
PCC Airfoils LLC
03.2019 - 03.2020
Server Trainer
El 1800
09.2017 - 07.2019
Personal Care Assistant
Nightingale Home Healthcare Inc.
05.2000 - 07.2014
Business Administration And Management
University of Phoenix
Associate Degree In Nursing - Curriculum And Instruction
Clayton State University
Certified Nursing Aide Certification - Certified Nursing Aide
Jackson College