LAURA CULNAN
Bangor
Summary
Dynamic professional with extensive customer service and front desk experience, adept at managing high-volume inquiries, data entry, and administrative tasks. Known for delivering courteous and efficient service in fast-paced environments, leveraging excellent communication and organizational skills to ensure seamless operations. Highly organized and self-motivated, with a proven track record of prioritizing tasks and meeting deadlines independently and collaboratively. Currently pursuing academic studies while eager to gain real-world experience, bringing a dependable and proactive approach to learning and contributing to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Library Student Assistant
University Of Maine At Augusta
09.2023 - Current
- Assisted patrons in locating resources and navigating library systems.
- Organized and maintained library collections for optimal accessibility.
- Supported digital resource management by updating online catalogs and databases.
- Provided technical support for patrons using computers and multimedia equipment.
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
Front Desk Associate
EASTERN MAINE COMMUNITY COLLEGE
01.2023 - Current
- Demonstrated excellent organizational skills by accurately processing paperwork, filing documents, and updating records.
- Provided support during special events such as conferences, weddings.
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Answered Telephones
- Assisted students with in new student orientation and navigating the EMCC website
- Support for financial aid and admissions departments
Dog Daycare Attendant
CAMP BOW WOW
01.2022 - 01.2023
- Kept accurate records of attendance including sign-in and out times for each pet parent.
- Trained dogs using positive reinforcement techniques, treats and praise.
- Conducted regular inspections of kennel equipment and supplies to ensure that everything is up-to-date according to regulations.
- Scheduling grooming appointments and boarding dates
- Maintaining animals vaccinations records
- Developed strong relationships with clients through excellent customer service skills.
- Inspected incoming animals for signs of illness or injury before allowing them into the facility.
Animal Technician
BONE ON THE BAYOU
02.2018 - 03.2020
- Administered medications prescribed by veterinarians as needed.
- Provided technical support to research staff in the handling and restraint of laboratory animals.
- Participated in weekly meetings with research staff members to discuss current projects involving laboratory animals.
- Maintained a clean and safe environment for both personnel and animals according to established guidelines.
- Trained new personnel on proper animal care techniques and safety protocols.
- Conducted periodic inventories of equipment used for animal care purposes.
Education
Bachelor of Science - Business Administration And Management
University Of Maine At Augusta
Bangor12-2025
Associate of Arts - Liberal Studies
Eastern Maine Community College
Bangor, ME05-2023
Skills
- Time Management
- Mail Handling
- Special Requests
- Social Perceptiveness
- Business Administration
- Multi-Line Phone Systems
- Word Processing
- File Management
- Technology support
- Online resources
- Community engagement
Certification
CITI Training - September 2024
Timeline
Library Student Assistant
University Of Maine At Augusta
09.2023 - Current
Front Desk Associate
EASTERN MAINE COMMUNITY COLLEGE
01.2023 - Current
Dog Daycare Attendant
CAMP BOW WOW
01.2022 - 01.2023
Animal Technician
BONE ON THE BAYOU
02.2018 - 03.2020
Bachelor of Science - Business Administration And Management
University Of Maine At Augusta
Associate of Arts - Liberal Studies
Eastern Maine Community College
Similar Profiles
James CookJames Cook
Associate Professor of Sociology at University of Maine at AugustaAssociate Professor of Sociology at University of Maine at Augusta
Brett SommerBrett Sommer
Student at University Of Maine At AugustaStudent at University Of Maine At Augusta
Ruqayah AlzirejRuqayah Alzirej
Receptionist at University Of Maine At AugustaReceptionist at University Of Maine At Augusta
Corey StewartCorey Stewart
Marine Technician at Belmont BoatworksMarine Technician at Belmont Boatworks
Brandi GrelloBrandi Grello
Gym Attendant at Planet FitnessGym Attendant at Planet Fitness