LAURA CULNAN
Bangor
Summary
Dependable and motivated professional with extensive experience in customer service, front-desk operations, and academic support. Proven ability to manage high-volume inquiries and administrative workflows with precision and professionalism, leveraging digital systems effectively. Recognized for exceptional communication skills, empathy, and a strong capacity to support diverse individuals in dynamic environments. Currently pursuing a degree in Business Administration while seeking meaningful opportunities to contribute to community well-being, recovery support, and organizational success.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Library Student Assistant
University of Maine at Augusta
09.2023 - Current
- Assist students and patrons in locating materials and navigating library systems.
- Maintain and organize library collections using Library of Congress Classification.
- Provide technical support for patrons using computers, printers, and media equipment.
- Update digital catalogs and support online resource management.
- Process returns and ensure materials are shelved accurately for easy access.
- Assisted patrons in locating resources and utilizing library services, enhancing accessibility and user satisfaction.
- Organized and maintained library collections, ensuring accurate cataloging and efficient retrieval of materials.
- Collaborated with staff to develop and implement programs that promoted literacy and community engagement.
- Trained new student assistants on library protocols and customer service practices, fostering a supportive team environment.
- Responded to patron inquiries effectively, improving communication and providing tailored assistance based on individual needs.
- Developed promotional materials for library events, increasing attendance and community participation in educational programs.
- Collaborated with fellow student assistants on group projects and initiatives to improve library services, fostering teamwork among staff members.
- Checked out and checked in items using library computer system.
Front Desk Associate
Eastern Maine Community College
05.2021 - 09.2023
- Greeted and supported students, staff, and visitors at a high-traffic front desk.
- Assisted with new student orientation, financial aid questions, and website navigation.
- Managed administrative tasks including paperwork processing, filing, and record updates.
- Provided event support for conferences, campus gatherings, and special functions.
- Maintained a clean, organized, and welcoming reception environment.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, enhancing overall guest satisfaction.
- Managed front desk operations, ensuring accurate check-in/check-out processes and maintaining organized appointment schedules.
- Collaborated with team members to streamline administrative tasks, improving workflow efficiency and service delivery.
- Trained and mentored new staff, fostering a collaborative environment and enhancing team performance.
- Implemented procedures for maintaining accurate records, contributing to improved operational efficiency and compliance.
- Assisted in the coordination of special events, enhancing community engagement and promoting campus activities.
- Monitored and maintained inventory levels of office supplies, ensuring availability and supporting daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Animal Technician
Bone on the Bayou
02.2018 - 02.2020
- Assisted veterinary and research staff with safe handling and care of animals.
- Administered medications and followed strict safety and compliance procedures.
- Trained new staff on proper care, sanitation, and equipment use.
- Maintained inventory, supplies, and detailed documentation for regulatory purposes.
- Ensured a clean, safe environment for animals and personnel.
- Assisted in the daily care of diverse animal species, ensuring optimal health and well-being across habitats.
- Monitored animal behavior and health, promptly reporting any abnormalities to ensure proactive care measures.
- Maintained cleanliness and organization of animal enclosures, significantly reducing disease transmission risks.
- Administered medications and treatments as directed, contributing to improved recovery outcomes for injured animals.
- Collaborated with veterinary staff in routine examinations, enhancing care protocols and animal welfare standards.
- Trained and mentored new staff on animal handling techniques, promoting a safe and knowledgeable work environment.
- Developed and implemented enrichment programs, improving animal engagement and promoting natural behaviors.
Education
Bachelor of Science - Business Administration & Management
University of Maine at Augusta
Bangor, ME12.2025
Associate of Arts - Liberal Studies
Eastern Maine Community College
Bangor, ME05.2023
Skills
- Office technology proficiency
- Professional email communication
- Time management expertise
- Library systems support
- Data entry accuracy
- Resource navigation expertise
- Adaptability in teamwork
- Front desk operations
- Event coordination
- Resource management
- Client communication
- Administrative support
Certification
Social and Behavior Research Certificate
Timeline
Crucial Conversations Certificate
05-2025
Social and Behavior Research Certificate
01-2025
Library Student Assistant
University of Maine at Augusta
09.2023 - Current
Front Desk Associate
Eastern Maine Community College
05.2021 - 09.2023
Animal Technician
Bone on the Bayou
02.2018 - 02.2020
Bachelor of Science - Business Administration & Management
University of Maine at Augusta
Associate of Arts - Liberal Studies
Eastern Maine Community College