Summary
Overview
Work History
Education
Skills
Timeline
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Laura Cundiff

Johnstown,OH

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven ability to boost sales through effective inventory management and team collaboration. Recognized for cultivating customer relationships and enhancing guest experiences, while consistently achieving high performance in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Server

Olive Garden
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Merchandise Manager

Dollar Tree
06.2021 - 07.2025
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
  • Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
  • Interacted with customers to obtain feedback and drive satisfaction.

Professional Cleaning

Self Employed Cleaner
02.2016 - 06.2021
  • Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
  • Mentored new Applied Behavior Analysts entering the field, sharing insights based on years of professional experience.
  • Maintained high levels of staff motivation by recognizing achievements, providing constructive feedback, and fostering professional development opportunities.
  • Expedited engine repairs by expertly disassembling, cleaning, and reassembling components for optimal functionality.
  • Established trust with clients by maintaining confidentiality regarding their personal belongings and living spaces while performing duties as a Cleaning Professional.
  • Received consistent positive reviews from clients for professionalism, attention to detail, and effective therapeutic techniques used in sessions.

Manager/stylist

Christine's Hair Salon
11.2005 - 11.2011
  • Mentored new hires, fostering a supportive work environment that encouraged professional growth.
  • Conducted regular performance evaluations for stylists, providing constructive feedback to drive continuous improvement.
  • Established effective communication channels between staff members, promoting a positive work culture and enhanced teamwork abilities.
  • Coordinated with vendors for timely delivery of supplies while negotiating favorable pricing agreements for the salon.
  • Trained junior stylists in advanced techniques, raising overall skill level within the salon.
  • Implemented safety protocols for chemical treatments, ensuring compliance with regulations and a safe environment for both staff and clients.
  • Spearheaded staff training sessions focused on product knowledge, improving upselling capabilities within the team.
  • Reduced client complaints by addressing concerns promptly and implementing solutions to prevent recurrence in the future.
  • Oversaw salon operations during the absence of the owner or manager, ensuring smooth functioning at all times.

Education

Managing Cosmetology

Ohio State Schools of Cosmetology
Columbus, OH
05.2005

High School Diploma -

Johnstown High School
Johnstown, OH
06.2002

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Team collaboration
  • Sales techniques
  • Supply restocking
  • Inventory management
  • Task prioritization
  • Multitasking and organization
  • Shift management

Timeline

Merchandise Manager

Dollar Tree
06.2021 - 07.2025

Professional Cleaning

Self Employed Cleaner
02.2016 - 06.2021

Manager/stylist

Christine's Hair Salon
11.2005 - 11.2011

Server

Olive Garden

Managing Cosmetology

Ohio State Schools of Cosmetology

High School Diploma -

Johnstown High School

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Laura Cundiff