Laura Custodio
Saint Barth,Saint Barth
Summary
Driven by a commitment to excellence, I leveraged my customer service and Microsoft Office Suite expertise at La Poste France to significantly enhance customer satisfaction. My proactive approach in complaint handling and documentation led to streamlined operations and improved client relations, showcasing my ability to deliver results through both hard and soft skills.
Overview
11
11
years of professional experience
Work History
Customer Service Officer / Postwoman
La Poste France
02.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Assistant Store Manager
Maritima Dominicana
08.2014 - 02.2016
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Assessed risk exposure of prospective clients accurately through thorough research before creating customized quotes.
- Optimized workflows within the team by implementing time-saving strategies that increased overall efficiency.
- Facilitated positive interactions between clients, agents, adjusters, appraisers during claim resolution process.
- Verified client information by analyzing existing evidence on file.
- Coordinated with contracting department to resolve payer issues.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Receptionist
Reefer Service
02.2013 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
No Degree - French Language
Frech Alliance Santo Domingo
Santo Domingo DR 02.2016
English Language
English Immersion Programs
Santo Domingo 10.2010
Electronics -
Instituto Politecnico Cardenal Sancha
Dominicam Republic 06.2008
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Documentation And Reporting
- Call center experience
- Logistics Coordination
- Customer Service
- Administrative Support
- Microsoft Excel
- Critical Thinking
- Microsoft Office Suite
- Microsoft PowerPoint
- Microsoft Outlook
- Document Control
Languages
Spanish
Native language
French
Advanced
C1
English
Upper intermediate
B2
Timeline
Customer Service Officer / Postwoman
La Poste France
02.2023 - Current
Assistant Store Manager
Maritima Dominicana
08.2014 - 02.2016
Receptionist
Reefer Service
02.2013 - 08.2014
No Degree - French Language
Frech Alliance Santo Domingo
English Language
English Immersion Programs
Electronics -
Instituto Politecnico Cardenal Sancha
Similar Profiles
Thomas LEVEQUEThomas LEVEQUE
Responsable Opérationnel at LA POSTEResponsable Opérationnel at LA POSTE
Mathilde ALIZONMathilde ALIZON
Factrice at La PosteFactrice at La Poste
Abla viviane Keukeu EttyAbla viviane Keukeu Etty
CHEF SERVICE GESTION DE LA FLOTTE LOGISTIQUE at LA POSTE COTE D'IVOIRECHEF SERVICE GESTION DE LA FLOTTE LOGISTIQUE at LA POSTE COTE D'IVOIRE