Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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Laura Dakich

Chicago,IL

Summary

Dynamic Customer Success Manager at Solution Tree with a proven track record in leading cross-functional teams and managing $7 million projects. Skilled in fostering strong customer relations and facilitating impactful professional development initiatives. Adept at project tracking and team collaboration, driving continuous improvement and achieving measurable outcomes.

Overview

5
5
years of professional experience

Work History

Customer Success Manager (formerly Project Manager)

Solution Tree
06.2023 - Current
  • Manage long-term, large-scale projects valued at approximately $7 million, overseeing timelines, deliverables, and performance metrics to ensure high-quality execution
  • Lead cross-functional teams—including associates, school leaders, and district staff—to design, implement, and assess professional development initiatives, ensuring alignment with customer goals
  • Facilitate project launch calls, set expectations, and provide ongoing support to district leaders through structured check-ins, ensuring challenges are addressed and milestones are met
  • Build and maintain strong relationships with key stakeholders, fostering a collaborative environment that drives project success and continuous improvement

Tutor

Tennessee Dyslexia Center
Brentwood, TN
05.2021 - 05.2023
  • Implemented personalized learning strategies, adapting to individual needs and learning styles to achieve measurable improvements
  • Tracked individual progress with tailored assessment methods, adjusting strategies in real time to accelerate learning
  • Developed strong mentor-like relationships with students and families, cultivating motivation and accountability for academic growth

Teacher, 4th grade

Edmondson Elementary School
Brentwood, TN
08.2020 - 05.2023
  • Designed and executed structured lesson plans, managing curriculum delivery for 68 students while aligning with state standards
  • Analyzed student performance data to personalize instruction, improving learning outcomes through data-driven decision-making
  • Collaborated with colleagues to implement strategies, ensuring instructional goals were met and learning gaps were addressed
  • Managed communication with parents, administrators, and support staff, establishing partnerships to support student success

Education

Bachelor of Science - Elementary Education

Indiana University
Bloomington, IN
12.2019

Skills

  • Team Collaboration
  • Leadership Development
  • Customer Relations
  • Adaptability
  • Project Tracking
  • Meeting Facilitation
  • Team Building
  • Reading
  • Traveling
  • Running

Leadership Experience

  • Team Member, Solution Tree, 01/01/23, present, intermittently, Onboard new team members, providing guidance and support to ensure smooth transitions and integration, Lead virtual and in-person team-building activities to strengthen relationships and enhance team cohesion
  • 4th Grade Representative, Edmondson Elementary School, 07/01/22, 05/31/23, Chosen by administration to represent the school at the PLC at Work Conference, presenting key insights and strategies to staff to promote professional growth

Timeline

Customer Success Manager (formerly Project Manager)

Solution Tree
06.2023 - Current

Tutor

Tennessee Dyslexia Center
05.2021 - 05.2023

Teacher, 4th grade

Edmondson Elementary School
08.2020 - 05.2023

Bachelor of Science - Elementary Education

Indiana University

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Laura Dakich