Laura Dalava
Mahopac,NY
Summary
Versatile professional with a robust background in law enforcement at White Plains Police Department and diverse experience in hospitality and IT. Excelled in conflict de-escalation and relationship building, enhancing community trust and customer satisfaction. Skilled in multilingual communication and technical support, demonstrating integrity and adaptability across roles. Achieved significant improvements in operational efficiency and public safety.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Police Officer
White Plains Police Department
07.2023 - Current
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Conducted searches of individuals, vehicles and premises.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Fluent in Portuguese and Spanish
Restaurant Manager
Bronxville Diner
08.2016 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Restaurant Waiter
Darien Diner
10.2012 - 08.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Cultivated warm relationships with regular customers.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Computer Technician
Infomax
06.2007 - 06.2009
- Replaced defective components and parts on malfunctioning computers and office machines.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Restored data on computers and office machines.
- Maintained office PCs, networks and mobile devices.
- Enhanced system performance by conducting regular software and hardware updates.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Assisted customers with technical support inquiries.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
High School Diploma -
PIO XII
BrazilHigh School Diploma -
Norwalk High School
Norwalk, CTAssociate of Science - Computer Engineering
PIO XII
Brazil06-2009
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Physical fitness
- Mental resilience
- Tactical driving
- Traffic laws
- Multilingualism
Accomplishments
- Earned a meritorious award in 2024 for a stabbing incident that occurred in 2023.
- Issued over 100 traffic citations over 7 months.
Certification
- Field Sobriety Testing Certification - National Highway Traffic Safety Administration (NHTSA).
- Incident Command System for Law Enforcement IS-100.LEb Course Completion – Federal Emergency Management Agency (FEMA).
- Defensive Tactics Certification - Various Martial Arts Organizations or Police Academies.
- Emergency Vehicle Operations Course (EVOC) Certification - Various State Law Enforcement Agencies.
- Intoxilyzer Operator's License – Department of Health Services or Similar State Authorities.
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
Awards
2023 Meritorious Award
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Police Officer
White Plains Police Department
07.2023 - Current
Restaurant Manager
Bronxville Diner
08.2016 - 07.2023
Restaurant Waiter
Darien Diner
10.2012 - 08.2016
Computer Technician
Infomax
06.2007 - 06.2009
- Field Sobriety Testing Certification - National Highway Traffic Safety Administration (NHTSA).
- Incident Command System for Law Enforcement IS-100.LEb Course Completion – Federal Emergency Management Agency (FEMA).
- Defensive Tactics Certification - Various Martial Arts Organizations or Police Academies.
- Emergency Vehicle Operations Course (EVOC) Certification - Various State Law Enforcement Agencies.
- Intoxilyzer Operator's License – Department of Health Services or Similar State Authorities.
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
High School Diploma -
PIO XII
High School Diploma -
Norwalk High School
Associate of Science - Computer Engineering
PIO XII
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