Laura Dalton
Teacher
Ocean Springs,MS
Summary
Dedicated Assistant Teacher with excellent communication and coordination skills demonstrated through previous classroom experience. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and help teacher with student or administrative needs. Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
First Grade Assistant Teacher
Ocean Springs School District
Ocean Springs, MS
08.2022 - 09.2022
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Planned, prepared and presented group assignments to encourage collaboration.
- Provided one-on-one and group-based learning support focused on student progress.
- Worked with teacher and administrators to enforce school policies and procedures.
- Distributed tests, assignments and handouts per teacher specifications.
- Delivered supplementary lessons and practice assignments.
- Provided additional mentoring based on student evaluations.
- Monitored students during quizzes and tests.
- Assisted in implementation of new learning tools, systems and materials.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Assisted in lessons, curriculum and homework planning.
- Researched and presented new learning tools and methods for classroom application.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised recess, lunch and daily student intake and dismissal.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Inclusion Assistant
Ocean Springs School District
Ocean Springs , MS
08.2021 - 05.2022
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Contacted parents to discuss student progress and set up meetings.
- Offered student support through special accommodations, extra assistance and assessments.
- Administered tests to class and graded papers.
- Alerted instructor to student behavior or issues requiring intervention.
- Interacted physically and verbally with students throughout each day.
- Mentored staff in best practices for helping special education students excel.
- Oversaw class of students in absence of instructor.
- Worked with students in home environments using tailored behavioral plan.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Implemented behavioral plans for students with behavior disorders or other special conditions to present and reinforce learning concepts.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
- Observed students' performance and recorded relevant data to assess progress.
- Promoted good study habits and student independence to improve quality of student outcomes.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Worked with students to promote learning and pro-social development.
School Bus Driver
Ocean Springs School District
Ocean Springs, MS
10.2019 - 05.2021
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
Customer Care Specialty Coordinator
BEAU RIVAGE RESORT AND CASINO
Biloxi, MS
05.2015 - 09.2018
- Answers and facilitates all necessary Customer Care Specialty Calls
- Reconciles reports to ensure reservations are accurately confirmed
- Responsible for processing credit card authorizations while remaining PCI compliant
- Assists with confirming a variety of reservation types for Customer Care as necessary.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Kept accurate records to document service actions and discussions.
- Maximized customer satisfaction by organizing [Product or Service] repairs, replacements and deliveries.
- Reduced spending by negotiating beneficial deals to secure ideal rates.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Took ownership of customers issues to follow problems through to resolution.
- Logged call information and solutions provided into internal database.
Customer Care Coordinator
03.2014 - 05.2015
- Provided telephone services for incoming while delivering the highest level of customer service
- Formulated flight itineraries, hotel, dining, and entertainment reservations
- Supplied guests and travelers with directions, travel information, and other information on requests
- Responsible for monetary transactions and casino complimentary offers for customers
- Answered inquiries pertaining to hotel services and registration
- Proficiently operated multiple software programs to book reservations and research offers/prices at a superb pace to meet quality guidelines
- Maximized revenue and cash flow by promoting resort services.
Quality Control Assurance
BILOXI BEACH RESORT RENTALS
09.2012 - 03.2013
- Proficiently operated multiple software programs to book reservations and research offers/prices at a superb pace to meet quality guidelines
- Worked directly with the Quality Control Manager and the Maintenance Department to ensure that the guest’s expectations were met upon their arrival to a variety of properties
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Customer Care Coordinator
BEAU RIVAGE RESORT AND CASINO
03.2011 - 02.2012
- Responsible for making and confirming reservations
- Provided information about local features such as shopping, dining, and nightlife
- Made dining and other reservations for patrons, and secured tickets for events
- Answered inquiries pertaining to hotel services and registration, directions, and recommendations
- Record guest comments or complaints, referring customers to managers as necessary.
Administrative Office Assistant
MISSISSIPPI ASSOCIATED BUILDERS AND CONTRACTORS
10.2008 - 07.2009
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Complete and mail bills, contracts, policies, invoices, or checks
- Complete work schedules, manage calendars, and arrange appointments
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Education
Associates - Criminal Justice
Mississippi Gulf Coast Community College
Bachelor of Science - Education
William Carey University
Hattiesburg, MS 08.2021 - 05.2023
Skills
PROFESSIONAL SKILLSundefined
Certification
Professional Disposition Prezi Training - [Timeframe]
Timeline
Professional Disposition Prezi Training - [Timeframe]
12-2023
TIAI Prezi Training
12-2023
First Grade Assistant Teacher
Ocean Springs School District
08.2022 - 09.2022
Pre-Teaching Certificate
03-2022
Inclusion Assistant
Ocean Springs School District
08.2021 - 05.2022
Bachelor of Science - Education
William Carey University
08.2021 - 05.2023
School Bus Driver
Ocean Springs School District
10.2019 - 05.2021
Customer Care Specialty Coordinator
BEAU RIVAGE RESORT AND CASINO
05.2015 - 09.2018
Customer Care Coordinator
03.2014 - 05.2015
Quality Control Assurance
BILOXI BEACH RESORT RENTALS
09.2012 - 03.2013
Customer Care Coordinator
BEAU RIVAGE RESORT AND CASINO
03.2011 - 02.2012
Administrative Office Assistant
MISSISSIPPI ASSOCIATED BUILDERS AND CONTRACTORS
10.2008 - 07.2009
Associates - Criminal Justice
Mississippi Gulf Coast Community College
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