Laura Davila
Fort Worth,TX
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
16
16
years of professional experience
Work History
Cashier Team Leader
7-eleven
Fort Worth, Texas
11.2019 - Current
- Maintained accurate records of all sales transactions using the point-of-sale system.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Developed strategies for improving customer service standards and increasing sales volume.
- Resolved customer disputes quickly and efficiently while maintaining a professional demeanor.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers promptly and responded to questions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Prepared reports summarizing sales data for upper management review.
- Inspected equipment regularly to ensure proper functioning at all times.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Conducted regular staff meetings to discuss work progress, upcoming events, or changes in policy or procedure.
- Offered customers carry-out service at completion of transaction.
- Provided training and guidance to new cashiers on operational processes.
- Adhered to all local laws governing the sale of products within assigned area of responsibility.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Verified customer age requirement for alcohol or tobacco purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Supervised staff in the handling of customer inquiries and complaints.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Ensured that all safety protocols were followed while providing a safe working environment.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Adhered to social distancing protocols and wore mask or face shield.
- Facilitated communication between employees and management by relaying messages accurately.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
- Maintained accurate records of daily transactions, deposits, and account balances.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained cleanliness of checkout areas throughout store hours of operation.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Line Lead
Mattel Toy Store Outlet& Disney Character Warehouse
Fort Worth, Texas
12.2023 - 06.2024
- Separated products according to weight, grade and size of material to produce final product.
- Assisted in the training of new line production workers.
- Developed daily production plan and focused on stops reduction, loss elimination and operator coaching.
- Coordinated with quality assurance teams to ensure products met all required standards.
- Held daily meetings with team members to discuss objectives for the day's work schedule.
- Inspected finished products prior to shipment for compliance with quality control standards.
- Managed inventory levels by ensuring adequate supplies were available for each shift.
- Oversaw equipment running, strictly adhering to manufacturer safety protocols to alleviate possible injuries.
- Checked product quality regularly and achieved superior reputation without need for rework.
- Maintained accurate records of daily production numbers and employee attendance.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Directed workflow, monitored progress, and ensured deadlines were met.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Analyzed charts, work orders and production schedules to determine production requirements and evaluate current production estimates and outputs.
- Set up and operated production machinery according to specific standards and protocols of company.
- Supervised daily line operations to ensure production targets were met or exceeded.
- Produced quality products by palletizing, packaging and assembling finished items.
- Led and influenced team members through actions and expectations to meet improvement goals.
- Provided guidance to team members on safety protocols and quality standards.
- Monitored product quality, identifying and addressing issues to maintain high standards.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Trained new line workers in proper operational procedures and safety protocols.
- Forecasted weekly hours to minimize overtime and meet output objectives.
- Met or exceeded target for on-time customer shipments.
- Fostered a positive and inclusive team culture, motivating staff to achieve their best performance.
- Resolved production issues and conflicts among team members promptly and effectively.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Inspired hard-working and quality-focused production team and maintained discipline through enforcement of company policies.
- Interacted with professionals at the end of shifts to provide details on all uncompleted tasks.
- Led team meetings to communicate goals, updates, and gather feedback for improvements.
- Ensured compliance with health and safety regulations to maintain a safe work environment.
- Managed inventory levels of materials and supplies, placing orders to avoid production delays.
- Identified areas where additional training was needed and conducted follow-up sessions as required.
- Monitored product quality throughout the manufacturing process to ensure customer satisfaction.
Customer Service Representative
PLS Check Cashing Store
Fort Worth, Texas
05.2023 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Excelled in exceeding daily credit card application goals.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Floor Associate Cashier
Ross Dress for Less
Fort Worth, Texas
04.2016 - 11.2019
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Offered customers carry-out service at completion of transaction.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified accuracy of prices by checking tags against inventory system.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Supported team members with stocking shelves, inventory control, price changes and other tasks as needed.
- Maintained work area and kept cash drawer organized.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Provided product knowledge upon request to help customers make informed purchase decisions.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Adhered to all safety policies, including the proper use of ladders or lifts when stocking higher shelves.
- Resolved customer complaints in a courteous manner that minimized negative impact on store operations.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with locating desired items in store.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Answered phone calls promptly, routed calls correctly and took messages when appropriate.
- Operated cash register, processed payments and handled returns and exchanges efficiently.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Module Leader
Walmart supercenter
Fort Worth, Texas
08.2008 - 01.2011
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Maintain a database of existing modules and their associated components, ensuring accuracy at all times.
- Used daily system logs to document production information, discussing issues with management.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Organize regular meetings with team members responsible for specific modules in order to discuss performance issues or improvements needed.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Education
GED - Painting Trade
Gary Job Corps
San Marcos, TX01-2007
Skills
- Sales promotions
- Customer complaint handling
- Staff motivation
- Accountability
- Cash register operation
- Cashier training
- Merchandise zoning
- Safety rules
- Inventory management
- Customer engagement
- Deposit preparation
- Transaction approvals
- Cash handling
- Flexible schedule
- Performance monitoring
- Data entry accuracy
- Retail merchandising
- POS systems
- Store policies enforcement
- Time management
- Product knowledge
- Merchandise stocking
- Basic math
- New hire training
- Empathy and patience
- Team leadership
- Opening and closing procedures
- Adaptability and dependability
- Coaching and mentoring
- Escalation handling
- Multitasking and organization
- Hospitality and accommodation
- POS system proficiency
- Money handling
- Payment processing
- Staff training
- Attention to detail
- Transaction management
- Positive attitude
- Conflict resolution
Timeline
Line Lead
Mattel Toy Store Outlet& Disney Character Warehouse
12.2023 - 06.2024
Customer Service Representative
PLS Check Cashing Store
05.2023 - 10.2023
Cashier Team Leader
7-eleven
11.2019 - Current
Sales Floor Associate Cashier
Ross Dress for Less
04.2016 - 11.2019
Module Leader
Walmart supercenter
08.2008 - 01.2011
GED - Painting Trade
Gary Job Corps