Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Davila

Vineland

Summary

Strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Office Manager

Idalia's Staffing Agency LLC
07.2024 - 04.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Managed scheduling and coordination of the team to ensure smooth operations and minimal conflicts.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Recruiter Coordinator

Idalia's Staffing Agency LLC
03.2023 - 07.2024
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Leveraged social media platforms to increase visibility of open positions and engage with prospective candidates, expanding the company''s reach within the talent market.
  • Facilitated positive interview experiences by providing timely feedback to candidates and maintaining open lines of communication throughout the process.
  • Increased employee retention rates by developing strong candidate relationships and managing expectations throughout the hiring process.
  • Trained junior recruitment coordinators on best practices in sourcing techniques, interviewing methods, and offer negotiations.
  • Built strong relationships with external staffing agencies, ensuring a steady flow of qualified candidates for specialized roles.
  • Collaborated with hiring managers to define job requirements and create compelling job descriptions, attracting top talent to the company.
  • Coordinated incoming job requisitions and applications.
  • Operated and maintained applicant tracking and candidate management systems.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Worked alongside global business leader to deploy new training strategies.

Quality Control Analyst

Sunnyside Farms
04.2021 - 03.2023
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
  • Inspected incoming products for adherence to labeling laws and company quality standards.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Reported problems and concerns to management.
  • Performed routine maintenance and calibration on testing equipment.

Education

High School Diploma -

Comunitaria Metropolitana
Barranquilla, Colombia
12-2016

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Administrative support
  • Human resources
  • Conflict management
  • Teamwork
  • Leadership
  • Multitasking

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Office Manager

Idalia's Staffing Agency LLC
07.2024 - 04.2025

Recruiter Coordinator

Idalia's Staffing Agency LLC
03.2023 - 07.2024

Quality Control Analyst

Sunnyside Farms
04.2021 - 03.2023

High School Diploma -

Comunitaria Metropolitana

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Laura Davila