Open To Work
Laura Davis
El Paso
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteHybridRemoteMinimum Desired Compensation
$45000/yrSummary
Dynamic resource coordinator specializing in high-volume recruitment and compliance within federal contracts. Proven success in enhancing onboarding workflows and supporting timely placements, contributing to operational efficiency. Bilingual in English and Spanish, equipped with strong problem-solving and organizational skills.
Overview
24
24
years of professional experience
Work History
Resource Coordinator
SOS International LLC (SOSi)
El Paso
2022.12 - 2026.06
- Supported recruitment and placement functions for interpreter services under federal contracts, ensuring compliance with EOIR and client requirements to facilitate effective staffing.
- Coordinate onboarding processes, including training, documentation, and compliance verification.
- Conduct background checks and assist with Tier 5 and Public Trust clearance processing.
- Maintain applicant tracking systems and personnel records, ensuring accuracy and compliance with federal standards.
- Guided candidates through hiring processes and documentation, enhancing their understanding of requirements and improving overall candidate experience.
- Collaborate with recruiting and operations teams to meet hiring goals and deadlines.
- Ensure proper handling of sensitive PII in accordance with federal privacy regulations.
- Identified and implemented process improvements to streamline onboarding and tracking workflows, contributing to more efficient operations.
- Key Accomplishments: Supported high-volume hiring initiatives and timely onboarding under strict federal deadlines.
- Improved coordination processes, reducing onboarding delays and increasing efficiency.
Customer Service Representative
Texas Workforce Commission (TWC)
El Paso
2021.07 - 2022.12
- Resolved customer inquiries, complaints, and disputes in accordance with state and federal guidelines.
- Provided high-volume customer support regarding unemployment insurance claims via phone and email.
- Assisted claimants with filing initial claims, weekly certifications, and navigating eligibility requirements.
- Facilitated timely processing of unemployment claims, improving claimant satisfaction and support.
- Reviewed case information to identify discrepancies, ensuring accurate benefit determinations for claimants.
- Managed high caseloads while meeting performance and timeliness metrics.
- Escalated complex cases to appropriate departments for further review.
- Delivered bilingual (English/Spanish) support to diverse populations.
- Safeguarded sensitive claimant information in compliance with confidentiality standards.
Freight Forwarder/Account Manager
DHL Global Forwarding
El Paso
2008.04 - 2019.08
- Acted as the primary point of contact for a high-value international client, managing logistics and operations.
- Managed import/export shipments in accordance with U.S. customs regulations.
- Prepared and reviewed shipping and customs documentation for accuracy and compliance.
- Coordinated 3PL warehousing activities, overseeing inventory and managing distribution logistics to ensure timely delivery.
- Communicated with clients to confirm shipment details and resolve issues.
- Collaborated with carriers, customs brokers, and suppliers to resolve logistics issues.
- Cultivated relationships with new suppliers, enhancing support for client operations and expanding service capabilities.
- Implemented process improvements that streamlined operations and minimized delays in logistics workflows.
- Maintained detailed shipment and inventory records in logistics systems.
- Supervised a team of 3-5 employees, assigning tasks and monitoring performance.
Correctional Officer
Texas Department of Criminal Justice (TDCJ)
Ilondo
2002.05 - 2005.08
- Ensured safety, security, and control of inmates, adhering to institutional policies and regulations.
- Supervised inmate work assignments and daily activities, enhancing compliance and reducing incident reports.
- Conducted inspections of inmate areas, identifying security risks and contraband to uphold facility safety.
- Monitored inmate behavior and enforced rules and disciplinary procedures.
- Prepared incident reports and maintained detailed documentation.
- Escorted inmates and ensured accountability during movement procedures.
- Responded to emergencies and security situations following established protocols.
- Exercised sound judgment in high-risk and high-pressure environments.
Education
Correctional Officer Academy -
2003-01
Some College (No Degree) - Multidisciplinary
2026-07
Skills
- Recruitment & Staffing Support
- Onboarding & Compliance
- Background checks
- Records management
- Operational Coordination
- Training coordination
- Team leadership
- Customer service
- Bilingual Communication (English/Spanish)
- Time management
- Team collaboration
- Problem-solving aptitude
- Recordkeeping
Timeline
Resource Coordinator - SOS International LLC (SOSi)
2022.12 - 2026.06
Customer Service Representative - Texas Workforce Commission (TWC)
2021.07 - 2022.12
Freight Forwarder/Account Manager - DHL Global Forwarding
2008.04 - 2019.08
Correctional Officer - Texas Department of Criminal Justice (TDCJ)
2002.05 - 2005.08
Texas Department of Criminal Justice - Correctional Officer Academy,
University of Texas At El Paso - Some College (No Degree), Multidisciplinary