Summary
Overview
Work History
Skills
References
Timeline
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Laura Davison

Murrieta,CA

Summary

Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated management style with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

Altisima Winery
08.2022 - 02.2025
  • Oversaw daily operations within budget by optimizing labor, product, and service strategies.
  • Implemented continuous improvement initiatives through team training and customer engagement.
  • Developed and executed wine cocktail menus and mocktail programs.
  • Managed inventory and ordering processes to control costs effectively.
  • Collaborated with executive chef to create diverse event menus.
  • Coordinated holiday wine-pairing dinners with events and tasting room department.
  • Instituted high-volume sangria program in collaboration with Production and winemaker.
  • Responded to guest concerns to ensure positive resolutions.
  • Implemented health and safety protocols for staff and guests.
  • Coordinated special events and private functions to enhance guest experience.
  • Analyzed customer feedback to improve service delivery and satisfaction.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Updated computer systems with new pricing and daily food specials.

Tasting Room Manager

Superstition Meadery
10.2019 - 08.2022
  • HR duties, including hiring, training, supervising staff, maintaining morale, administering disciplinary actions, and firing.
  • Lead management meetings.
  • Developed and implemented tasting menus highlighting mead varieties and flavor profiles.
  • Trained and supervised staff to provide exceptional customer service standards.
  • Ensured compliance with licensing, hygiene, and health and safety legislation/guidelines.
  • Maintained inventory levels of meads, merchandise, and supplies for efficient service.
  • Produced schedules and managed time-off requests.
  • Conducted monthly and weekly staff meetings to review new products, promotions, policies.
  • Worked directly with customers to build relationships and generate repeat business.
  • Maintained cleaning standards, as well as opening and closing procedures.
  • Attended site events and festivals in a professional capacity.
  • Significant tap system knowledge: troubleshooting, repair, line cleaning, and kegerator maintenance.
  • Performed cash handling duties including opening and closing registers.
  • Analyzed monthly reports of sales figures from the tasting room's POS system.
  • Trained staff on customer service standards and proper pouring techniques.

Server & Bartender

Farm Provisions
10.2018 - 10.2019
  • Provided excellent customer service in a fast-paced dining environment.
  • Maintained cleanliness of dining area and ensured proper table settings.
  • Recommended menu items based on customer preferences and dietary needs.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server

Park Plaza Liquor & Deli
10.2017 - 10.2018
  • Delivered exceptional service in high-volume, fast-paced restaurant environment.
  • Maintained expertise on rotating tap system featuring 30 craft beers and wine.
  • Acquired comprehensive knowledge of over 1500 retail beer options.

Sous Chef

Rokerij, Dick's Hideaway, Richardson’s
04.2015 - 08.2017
  • Worked as a lead line cook for a fine dining restaurant that has been successful in Phoenix for 30 years. Responsible for food ordering and inventory, staff management, and maintaining a well-organized and efficient kitchen.

Skills

  • Budget management
  • Inventory control
  • Menu development
  • Event coordination
  • Health and safety
  • Sales analysis
  • Staff training
  • Communication skills
  • Team management
  • Point of sale (POS) system operation
  • Complaint resolution
  • Wine history
  • Pre-shift walk-through

References

References available upon request.

Timeline

Restaurant Manager

Altisima Winery
08.2022 - 02.2025

Tasting Room Manager

Superstition Meadery
10.2019 - 08.2022

Server & Bartender

Farm Provisions
10.2018 - 10.2019

Server

Park Plaza Liquor & Deli
10.2017 - 10.2018

Sous Chef

Rokerij, Dick's Hideaway, Richardson’s
04.2015 - 08.2017

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Laura Davison