Laura De Castro Inoa
Lilburn,GA
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Solid Source Global Solutions
Santo Domingo, Republica Dominicana
07.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
Alorica
Santo Domingo, Dominican Republic
01.2019 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Sales Representative
Teleperformance
Santo Domingo, Dominican Republic
01.2018 - 10.2018
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Ride Attendant
Six Flags Over Texas
Arlington, TX
05.2017 - 09.2017
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Education
No Degree - Psychology
Utesa
Dominican RepublicSkills
- Understanding Customer Needs
- Responding to Difficult Customers
- Needs Assessment
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Telephone Management
- Credit Card Payment Processing
- Inbound and Outbound Calling
- Assisting Dispatch
- Call Volume and Quality Metrics
- Excellent Attention to Detail
- Solving Customer Concerns
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Solid Source Global Solutions
07.2019 - 01.2022
Customer Service Agent
Alorica
01.2019 - 04.2019
Sales Representative
Teleperformance
01.2018 - 10.2018
Ride Attendant
Six Flags Over Texas
05.2017 - 09.2017
No Degree - Psychology
Utesa
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