Laura Deemer

• Managed linen inventory, ensuring accurate tracking and organization of stock.
• Maintained cleanliness and functionality of linens through regular inspection and maintenance protocols.
• Implemented quality control measures, enhancing overall standards of linen presentation and usability.
• Collaborated with team members to establish best practices for linen care and management.
• Boosted overall department productivity levels as a result of consistently meeting deadlines while managing multiple tasks simultaneously.
• Aided in minimizing errors related to laundry operations via close attention to detail when completing assigned tasks.
• Improved linen care quality by meticulously inspecting and sorting items according to size, type, and color.

• Delivered exceptional customer service in fast-paced dining environment.
• Collaborated with kitchen staff to streamline menu item preparation and service flow.
• Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
• Assisted in inventory management by tracking stock levels and placing orders as needed.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Managed order accuracy and timely delivery to enhance guest satisfaction.
• Trained new servers on restaurant policies, menu knowledge, and customer interaction techniques.

(I had moved to Bucks County, it was over an hour drive, and we used our vehicles to drive throughout the day most days, it was too much wear and tear on my vehicle for such little pay)

• Resolved customer inquiries and issues through effective communication techniques.
• Provided product knowledge to enhance customer understanding and satisfaction.
• Coordinated with team members to streamline service processes, improving response times.
• Documented customer interactions in CRM software for accurate record-keeping and follow-up.
• Mentored new staff on company policies and customer service best practices.
• Analyzed customer feedback to identify trends and recommend process improvements.
• Led initiatives to enhance customer retention strategies, resulting in increased loyalty rates.
• Collaborated with production teams to resolve quality issues promptly.
• Developed and implemented inspection procedures to enhance accuracy.
• Led cross-functional teams in root cause analysis for defect reduction initiatives.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
• Maintained compliance with industry regulations through meticulous record-keeping and
• Spoke with customers in-person and on the phone to complete payments for cleaning services

(Owner had closed this location)

• Oversaw daily operations, ensuring efficient workflow and quality service.
• Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
• Developed and implemented operational procedures to improve customer satisfaction and retention.
• Coordinated inventory management, reducing waste while maintaining stock availability.
• Cultivated relationships with vendors to secure favorable terms and ensure timely delivery of supplies.
• Led monthly financial reviews, improving budget adherence through proactive cost control measures.
• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
• Correctly calculated inventory and ordered appropriate supplies.
• Set clear expectations and created positive working environment for employees.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
• Maximized quality assurance by completing frequent line checks.
• Coordinated with catering staff to deliver food services for special events and functions.