Laura DeJesus

I currently manage 20 staff. There are many facets to my role. My primary function to build a successful and harmonious team. This team will in turn meet monthly KPI’s, cross work with many coexisting departments, and provide valuable resources for our hospital partners within the community.

Additional valuable skills include: community outreach, extensive talent operating in Microsoft platforms, managing time management efficiently, meeting demanding deadlines, working flexible and varied hours as necessary to meet high demands, follow all regulating bodies both departmental and federally.

Lastly the customer experience is a top priority. Ensure employees engage with our customers to build relationship that encourage dedication to our organizations mission and values is vital to our success. I play a huge role and ensuring each member of my team nourishes, develops and grows their skills to provide an excellent service to the community and our donors.

Additional skills:

• Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
• Evaluated team member performance regularly, providing guidance for professional growth and development.
• Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
• Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
• Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
• Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
• Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
• Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Additionally, this role solidified my dedication to customer service. Resulting in over 20 years of experience.