Laura Delacruz
Woburn,MA
Summary
Operations and logistics professional with 10+ years of experience in international shipping, compliance, and customer service. Skilled in cross-border logistics, documentation accuracy, and workflow optimization. Proven ability to manage multimillion-dollar accounts, collaborate with freight partners, and deliver high-quality customer support. Recognized for attention to detail, problem-solving, and thriving in fast-paced, global environments.
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations and Service Specialist
Northern Bank
Woburn, MA
05.2022 - 06.2025
- Manage high-volume daily operations, ensuring compliance with regulatory requirements and security protocols.
- Conduct document verification, account setup, and error-free transaction processing.
- Collaborate across teams to resolve customer issues and meet service-level KPIs.
- Perform data entry, analysis, and reporting to support process improvements.
- Provide proactive communication and support for VIP and high-value accounts.
- Performed banking, business administration, and financial tasks to guarantee five-star service for clients.
- Increased branch revenue by 10% through calls
Warehouse Logistic Manager
Tighe Logistics Group
Woburn, MA
01.2012 - 05.2022
- Directed shipping and receiving operations for international air, ocean, and ground freight shipments.
- Prepared and reviewed documentation for customs compliance and timely delivery of cross-border shipments.
- Coordinated with freight forwarders, vendors, and carriers to resolve shipment issues and minimize delays.
- Supervised warehouse staff, ensuring accuracy in shipment classifications, entry preparation, and documentation filing.
- Analyzed shipment performance metrics, reduced data entry errors by 20%, and streamlined processes for regulatory audits.
- Built strong vendor and customer relationships to ensure smooth international logistics operations.
Education
High School Diploma -
Lowell High
Lowell, MA05-1999
Skills
- Money handling
- Customer service
- Team leadership
- Decision-making
- Sales reporting
- Sales strategy development
- Strong leadership
- Branch operations
- Data entry
- Compliance awareness
- Sales proficiency
- Client confidentiality
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Certification
- Certified Google Data Analytics Professional
- Certified Public Notary
- Universal Banker Certification
- Computer Literacy Certified
- Certifies in various bank Regulations (CC, E, etc.)
- Cash Management Certification
- Government Manufacturing Certification
- IPC Specialist Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations and Service Specialist
Northern Bank
05.2022 - 06.2025
Warehouse Logistic Manager
Tighe Logistics Group
01.2012 - 05.2022
High School Diploma -
Lowell High