Laura Delaney
Cedar Rapids,IA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Clark Orthodontics
08.2020 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Verified patient insurance eligibility and benefits.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
Customer Service Representative
U.S. Cellular
01.2016 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems promptly.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Welcomed customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
Education
Associate of Applied Science - Dental Assisting
Kirkwood Community College
Cedar Rapids, IA08-2020
Skills
- Verbal communication
- Problem resolution
- Organization and time management
- Active listening
- Computer skills
- Multitasking Abilities
- Attention to detail
Certification
- CPR/AED Certification
- OSHA Certified
- Basic Life Support Certification (BLS) - American Heart Association.
- Qualified Dental Assistant (QDA) - Iowa Dental Board.
Timeline
Orthodontic Assistant
Clark Orthodontics
08.2020 - Current
Customer Service Representative
U.S. Cellular
01.2016 - 07.2019
Associate of Applied Science - Dental Assisting
Kirkwood Community College
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