Laura Delgado
Punta Gorda,FL
Summary
Onboarding Specialist with over 12 years of experience delivering full-cycle implementations for healthcare and SaaS organizations. Expert in leading clients through all onboarding phases — including data migration, environment configuration, role-based training, go-live coordination, and hypercare support. Recognized for balancing fast delivery with quality, ensuring zero critical defects at launch and exceptional user adoption rates. Skilled in working cross-functionally with Engineering, Sales, and Operations teams to drive successful go-lives and long-term client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Onboarding Specialist – Healthcare SaaS
UnifyCX
10.2019 - 10.2025
- Delivered end-to-end onboarding for healthcare and behavioral health clients adopting the company’s SaaS platform.
- Managed configuration, user setup, and data import/validation to ensure clean migration with zero critical errors at go-live.
- Partnered with cross-functional teams to align integrations and workflows, enabling faster deployment and better user experience.
- Led role-based virtual training sessions and created quick-start guides and Loom-style walkthroughs to support new users.
- Conducted readiness and go/no-go checks before deployment; provided hypercare support for 30–60 days post-launch.
- Maintained accurate project documentation, client onboarding playbooks, and RACI timelines to track performance.
- Collaborated closely with Sales and Customer Success for smooth handoffs and early risk identification.
- Key Achievements: Supported 60+ successful client onboardings with 98% on-time go-live rate; improved time-to-first-value by 40%; maintained top CSAT scores.
Onboarding Specialist – Healthcare Technology Division
Humana
06.2013 - 09.2019
- Supported the rollout and onboarding of internal and external users onto new healthcare SaaS and EHR solutions.
- Oversaw data migration and testing, ensuring HIPAA compliance and accurate system integration.
- Provided user acceptance testing (UAT) coordination, issue triage, and defect resolution tracking during pre-launch phases.
- Conducted one-on-one and group training sessions for clinicians, operations teams, and administrators.
- Created and maintained internal training materials, quick-start documents, and system configuration templates.
- Worked closely with IT, Product, and Customer Success to ensure system readiness for each new deployment.
- Key Achievements: Delivered over 100+ successful onboardings for clinics and providers; reduced post-launch defects by 25%; recognized for outstanding collaboration and client satisfaction.
Education
Bachelor of Science - Business Administration
University of Miami
Miami, FL08.2014
Skills
- End-to-End Onboarding & Implementation
- Data Migration & Validation
- System Configuration & Setup
- Role-Based Client Training & Enablement
- Go-Live Support & Hypercare
- Change Management & Client Communication
- UAT Coordination & Defect Tracking
- Process Documentation & SOP Maintenance
- EHR / EMR / RCM System Familiarity
- SaaS Platform Adoption & Optimization
- Asana
- HubSpot
- Slack
- Jira
- Linear
- Salesforce
- Trello
- Power BI
- Excel (Advanced)
- Zoom
- Teams
- Confluence
- Google Workspace
- Microsoft Office
Certification
- Lean Six Sigma Green Belt
- Certified Onboarding Specialist (Healthcare SaaS)
- Actively Pursuing ITIL 4 Foundation Certification
Professional Attributes
- Client-Focused
- Detail-Oriented
- Collaborative
- Analytical
- Calm Under Pressure
- Proactive
- Fast Learner
Languages
English
Timeline
Onboarding Specialist – Healthcare SaaS
UnifyCX
10.2019 - 10.2025
Onboarding Specialist – Healthcare Technology Division
Humana
06.2013 - 09.2019
Bachelor of Science - Business Administration
University of Miami