Laura De Los Cuetos Lopez
Homestead,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Staff Member
Publix
09.2019 - Current
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Operated POS system to itemize and complete average of Number customer purchases.
Customer Service Office Staff Member
Fresco Y Mas
12.2018 - 09.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Operated POS system to itemize and complete average of Number customer purchases.
Manager in Training
McDonald's
12.2017 - 12.2018
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Oversaw activities of Number-person team completing Task and Task, disciplining and motivating employees to maximize performance.
- Enhanced supervisory and leadership abilities by working closely with mentoring Job Title.
Education
Bachelor Of Accountancy - Accounting And Finance
Lazaro Ramon Alpizar
Mariano, Cuba06.2002
Skills
- Microsoft Excel
- Microsoft Word
- Safe Balancing
- Front-End Supervision
- Order Fulfillment
- Credit Card Payment Processing
- Report Transcription
- Customer Feedback
- Staff Training
- Register Testing
- Microsoft PowerPoint
- Bagging Groceries
- Customer Relations
- Team Development
- Customer Service and Assistance
- Credit and Cash Transactions
- Bank Deposits
- Cash Register Balancing
- Refund Processing
- Customer Service
- Rewards Programs
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Staff Member
Publix
09.2019 - Current
Customer Service Office Staff Member
Fresco Y Mas
12.2018 - 09.2019
Manager in Training
McDonald's
12.2017 - 12.2018
Bachelor Of Accountancy - Accounting And Finance
Lazaro Ramon Alpizar
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