Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura De Los Santos

Eagle Pass

Summary

Dynamic and dedicated professional with a proven track record at Eagle Pass ISD, excelling in food service management and customer service. Skilled in problem-solving and teamwork, I effectively reduced food waste and enhanced staff training, ensuring high standards of quality and safety in a fast-paced environment.

Overview

17
17
years of professional experience

Work History

Dietery

Stat
11.2024 - Current
  • Maintained strict confidentiality when handling sensitive information pertaining to patients'' medical histories or personal life circumstances.
  • Effectively addressed client concerns regarding potential allergens or intolerances within their prescribed diets.
  • Planned nutritious meal options for individuals with various health needs and conditions.
  • Completed detailed nutritional assessments of each patient based on health history, medical conditions, and energy requirements.
  • Monitored inventory levels closely, ensuring timely ordering and management of supplies while minimizing waste.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.

ASSET PROTECTION ASSOCIATE

Academy Sports Outdoors
08.2014 - Current
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Door Greeter

Food Service Manager

Eagle Pass ISD
08.2008 - Current
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Residential Specialist

The Wood Group/ Camino Real
05.2015 - 11.2022
  • Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
  • Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.
  • Assisted residents in achieving personal goals with customized support plans and regular progress reviews.
  • Conducted thorough orientations for new residents, ensuring they felt welcome and knowledgeable about their new living environment.
  • Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
  • Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
  • Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
  • Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
  • Positively interacted with residents, which helped to demonstrate proper behavior and communication.
  • Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
  • Assisted residents with daily self-care practices, meal preparation, and household tasks and duties.

Education

GED -

Eagle Pass High School
Eagle Pass, TX
06-1984

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Dietery

Stat
11.2024 - Current

Residential Specialist

The Wood Group/ Camino Real
05.2015 - 11.2022

ASSET PROTECTION ASSOCIATE

Academy Sports Outdoors
08.2014 - Current

Food Service Manager

Eagle Pass ISD
08.2008 - Current

GED -

Eagle Pass High School

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