Laura Del Toro
Dublin,CA
Summary
Compassionate Registered Nurse with a demonstrated background of success in critical patient care and case management. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills. I have over twenty years of experience delivering comprehensive patient care to a diverse patient populations and fostering trusting relationships to improve outcomes.
I consider myself to be a dedicated, hardworking healthcare professional with the ability to provide excellent clinical knowledge and judgment. Able to efficiently coordinate with other health professionals to advance patient care. Proven to remain calm under pressure and skillfully handle difficult patients and high stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Nurse II NICU
UCSF Benioff Children's Hospital
02.2005 - Current
- Provide critical, life-sustaining care in a Level III Intensive Care Nursery
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to one-two neonates daily
- Recorded details regarding all therapies, including blood products, pain medication, IV fluids, and ventilation assistance to keep patient charts updated
- Monitored patient reactions after administering medications and IV therapies
- Organized and managed care of patients undergoing various therapies and procedures, including intubations, extubations, chest tube placement, central line placement, and surgical procedures
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Implemented care plans for patient treatment after assessing physician medical regimens
- Managed patients recovering from medical or surgical procedures, including tracheotomy care, ostomy care, GT care, VP and VA shunts, and pain management
- Offered exceptional care and support to infant's family recovering from acute incidents and dealing with chronic conditions
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
RN Case Manager/Health Educator
Alameda Health System, Highland Hospital
07.2014 - 09.2015
- Helped establish a pilot case management program for Adult medicine
- Worked with patients with a long history of non-compliance, and frequent visits to the Emergency Department
- Responsible for providing education, using motivational interviewing to patients diagnosed with Diabetes, HTN, Asthma, and COPD manage their chronic conditions
- Assisted another pilot program once to twice a week, in the Chronic Care Clinic. Working hand in hand with a multidisciplinary group on the management of chronic illness, and provided assistance with resources for patients
- Applied nursing expertise to meet needs of underserved patients in challenging living environments
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Evaluated and adjusted life support equipment, tubing and peripheral devices providing critical assistance to fragile patients
Public Health Nurse/RNII/Case Manager
Alameda County Public Health Department
04.2001 - 09.2013
- Case Manager for the Special Start Program and Community Health Teams at Alameda County Public Health Department
- Delivered high-quality and compassionate care to the indigent and low-income patient in their place of residence. Population focus, was mostly women, teens, and fragile infants
- Worked independently in the management of a 25 patient case load, providing health education, health assessment, and connection to resources, and assistance with linkages to services
- Communicated with primary doctors or specialist regarding care of client agencies
- Communicate with primary doctors or specialist regarding care of client
- Evaluated patient care needs, developed care plans, implemented assessment tools on development, depression, domestic violence, drug use for client and family
- Actively participated in multi-disciplinary weekly meetings to discuss cases within a small group and provide and receive feedback on ways to improve the quality of care being provided
- Conducted needs assessments to determine which materials and services were warranted for each individual case
Education
Master of Science - Nursing Case Management
Samuel Merritt University
Oakland, CA12.2001
Bachelor of Science - Speech, Language Pathology And Audiology
California University East Bay
Hayward, CA03.1998
Associate Degree -
Chabot College
Hayward, CA06.1997
Skills
- Strong clinical judgement
- Passion for teaching
- Strong understanding of preventative health
- Case Management
- Care planning
- Fluent in Spanish
- Patient Management
- Chronic Disease Management
- Appointment Scheduling
- Compassion and Empathy
- Palliative care awareness
- Community advocate
- Setting up referrals
- Clinical judgment
- High level of autonomy
- Preventive health
- Patient Relations
- Patient Evaluation
- Emotional awareness
- Hospice philosophy understanding
Certification
NRP certification, BLS, PHN
Timeline
RN Case Manager/Health Educator
Alameda Health System, Highland Hospital
07.2014 - 09.2015
Registered Nurse II NICU
UCSF Benioff Children's Hospital
02.2005 - Current
Public Health Nurse/RNII/Case Manager
Alameda County Public Health Department
04.2001 - 09.2013
Master of Science - Nursing Case Management
Samuel Merritt University
Bachelor of Science - Speech, Language Pathology And Audiology
California University East Bay
Associate Degree -
Chabot College