Laura Demel
Sales Appointment Setter.
Smyrna,GA
Summary
Called on Major Companies, enquiring about roofing needs , repair or replacements. Ask open ended questions. Find out age and condition of roofs. How many buildings they own and history of recent work done, or needed to be done. Set appointments for service with our excellent, in house trained employee for competitive bid. Move on to next to set about 3 or 4 appointments per week. Use calendar to set appointment about 7-10 days out from initial talk date.
My appointments, were all good and resulted in more sales and high commission on work done.
Overview
24
24
years of professional experience
Work History
Remote , Marketing, Appointment Setting
Roofed Right America
06.2023 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Remote
Level up your receptionist
03.2023 - 01.2023
- Use Five9 CRM, to call on service companies for answering service appointment.
- Make over 100 calls per day part time 4 hours a day.
- Create interest and relationships with owners and Managers and set appointments for customer support managers to call and sign contracts.
- Consistent results with about 3 to 5 appointments per day.
- Get referrals and give stories of great service resulting in new business.
- Received bonus for sales and appointment setting on a regular basis.
- Grow business for small start up business
Remote
CityPublications
04.2019 - 03.2020
- Use CMR to call on specific of business for postcard advertising delivered to homes in specific zip codes on scheduled time of delivery and work with datelines.
- Manage calendar of sales brokers in several parts of the USA for appointments to have in person meetings with owners of service companies.
- Time management and follow up phone calls to confirm appointments.
- Business closed for covid with no return schedule
Remote Inside sales and Webinar Appointment Setting
Bank Marketing Center
04.2017 - 03.2019
- Use Salesforce CRM to call on banks to introduce Web Based Marketing Portal and features and benefits of services.
- Hunt for Contact Person and information about bank and size, income, and information about the bank's marketing process.
- Make up to 60 calls a day part time 5- 6 hours a day to develop new business and follow up on emails and messages left.
- Create relationships.
- Deal with Marketing Managers, Marketing Directors, VP of Marketing and President of banks.
- Consistent appointments set for webinar attendance, leading to several new business relationships.
Business Development inside Sales and Appointment Setting
Provider Web Capital
03.2015 - 02.2017
- Use Zolo and SalesForce CRM to call on Health Care Professionals to discuss financial programs and Capital funding for growing startup specialty finance companies.
- Deal with owners, office managers, Doctors, CFO’s, Controllers, Presidents of Companies and Administrators/Directors.
- Make appointments or do direct transfers for Senior Business Advisor to close sales.
- Make over 100 calls per day and reached and exceeded appointment quotas per week
Business Development inside Sales and Appointments
Impact Corporate Promotions
03.2014 - 03.2015
- Research and find potential clients by internet and auto dialer for National Promotions and Ad Specialty Company.
- Make appointments and develop relationships, to facilitate sales people with promotional needs and past programs of the company.
- Received bonus and awards for exceeding quota and outstanding appointments leading to large sales.
Customer Service and Soft Collections
Cashline
08.2010 - 03.2014
- Work with customers to help them navigate web page, answer questions and apply for services with the National Web Based Bill Pay Service.
- Collection and reminder calls.
- Post payments to software programs.
Inside Customer Support, Lead Generation Specialist
Generation Mortgage
06.2009 - 07.2009
- Reverse Mortgage calls to interested people who inquired over the internet about service.
- Use Salesforce and Gems System
- Gain trust of older individuals.
- Answer simple questions.
- Qualify and refer to licensed experts.
Merchant Services Department Truncation and New Projects
SilvertonBank
06.2008 - 05.2009
- Using First Data Resources System and Bank Card Manager System provided service to merchants and banks.
- Worked in conjunction with sales support, client relations and customer service to develop and Consistent follow up and sales support to prospective customers.
- I received several bonuses for exceeding quota.
- Maintain relationships with banks and merchants.
- Was hired for a 3 month contract that was extended.
- Performed Excel spreadsheet maintenance functions.
- I was given Awards for outstanding service.
Check Guarantee and Gift Card Support Counselor
Term Net Merchant Services
03.2001 - 12.2003
- Managed the Check Guarantee and Gift Card program.
- Trained Sales Consultants, Customer Service, Sales Support.
- Programmed Visa Master Card POS Terminals over the phone.
- Worked with retail merchants, Banks, Credit Unions for sales coordination to finalize new sales.
- Reviewed and approved applications.
- Maintained marketing and sales brochures
Education
Associate of Arts - Fine Arts And Design
Sales and Continuing Education in Time Management.
Skills
- Sales support and management, Solution Selling, Consultative Sales, Negotiations and Closing
- Account Management, Relationship Selling, Client Relations, Product Marketing and Management
- Customer service and Sales Support, Appointment Setting, Business Development
- Consistently demonstrates honesty, integrity and excellent communication skills and leadership abilities
- Is resourceful, self-reliant, results oriented, and adaptable to change and new technology
- Capable of handling multiple projects and tasks
- Use of Goldmine, Act, SalesForce, Zoho, Five9, contact management software packages
- Use Microsoft Word, Excel and EMail, Zoom and Go to Meeting
- Excellent Time Management Techniques
- Business to Business Sales, Customer Service, Appointment Setting and Confirmation
- Friendly, positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Remote , Marketing, Appointment Setting - Roofed Right America
06.2023 - 04.2025
Remote - Level up your receptionist
03.2023 - 01.2023
Remote - CityPublications
04.2019 - 03.2020
Remote Inside sales and Webinar Appointment Setting - Bank Marketing Center
04.2017 - 03.2019
Business Development inside Sales and Appointment Setting - Provider Web Capital
03.2015 - 02.2017
Business Development inside Sales and Appointments - Impact Corporate Promotions
03.2014 - 03.2015
Customer Service and Soft Collections - Cashline
08.2010 - 03.2014
Inside Customer Support, Lead Generation Specialist - Generation Mortgage
06.2009 - 07.2009
Merchant Services Department Truncation and New Projects - SilvertonBank
06.2008 - 05.2009
Check Guarantee and Gift Card Support Counselor - Term Net Merchant Services
03.2001 - 12.2003
Chamberlayne Jr. College - Associate of Arts, Fine Arts And Design
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