Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Laura Demes

Morris,IL

Summary

Dynamic leader with a proven track record at Amazon, adept in operations management and team leadership. Excelled in enhancing team performance and operational efficiency, achieving significant improvements in employee retention and productivity. Skilled in problem-solving and employee motivation, consistently exceeding targets through innovative strategies and effective staff training.

Overview

19
19
years of professional experience

Work History

Operations Manager

Amazon
03.2022 - 11.2024
  • Conducted process audits to identify areas for improvement and implemented best practices.
  • Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
  • Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Area Manager

Amazon
05.2020 - 03.2022
  • Developed strategic initiatives for improved operational execution.
  • Increased team performance by implementing targeted training programs.
  • Trained and mentored staff to cultivate leadership skills.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.

Trainer

Amazon
08.2017 - 05.2020
  • Developed engaging training materials by collaborating with subject matter experts.
  • Improved employee retention with comprehensive onboarding programs.
  • Enhanced team performance for increased productivity through targeted training sessions.
  • Conducted assessments, identifying skill gaps and tailoring training solutions.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Collaborated with subject matter experts to create accurate training content.
  • Facilitated team-building exercises to foster collaboration between department members.

Night Manager

Old Fashioned Candies
07.2005 - 06.2018
  • Participated in trade shows and events to showcase products, generating increased brand awareness and customer interest.
  • Maintained a clean and sanitary work environment, adhering to industry standards and health regulations.
  • Reduced waste by implementing inventory management techniques and proper storage methods for raw materials.
  • Implemented creative packaging designs that appealed to target audiences, driving higher sales numbers.
  • Contributed to company growth with the development of unique flavor combinations that set products apart from competitors.
  • Managed inventory levels effectively to ensure adequate stock availability without overstocking perishable items.
  • Operated food production equipment safely and responsibly for quality output.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Assembled and packaged food items securely to meet company standards.
  • Packaged food items for shipment and organized orders for delivery.

Outbound Warehouse Associate

Amazon
09.2016 - 08.2017
  • Followed warehouse protocols for handling hazardous materials.
  • Loaded and unloaded products from trucks and pallets for consistent material processing.
  • Communicated with supervisors about inventory needs and issues.
  • Operated basic warehouse equipment like pallet jacks and hand trucks.
  • Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Prepared packages for shipment using appropriate packing materials to minimize potential damage during transit.
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.

Education

No Degree - Political Science

Eastern Michigan University
Ypsilanti, MI

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Staff training
  • Employee motivation
  • Resource mobilization
  • Community resource management
  • Community engagement
  • Event planning
  • Partnership development
  • Community relations management
  • Donor solicitation
  • Reliability
  • Team collaboration
  • Adaptability and flexibility
  • Decision-making
  • Certified in CPR/AED
  • Relationship building

Accomplishments

  • Promoted to Operations Manager after 6 years with the company.
  • Oversaw Amazon Goes Gold for the entire NASC network in 2022
  • Led my building to a record breaking number of volunteer hours and taking the top spot in the network in 2024
  • Coordinated COVID Vaccine Clinic resulting in 250 associates and community members getting their Covid-19 Vaccine

Timeline

Operations Manager

Amazon
03.2022 - 11.2024

Area Manager

Amazon
05.2020 - 03.2022

Trainer

Amazon
08.2017 - 05.2020

Outbound Warehouse Associate

Amazon
09.2016 - 08.2017

Night Manager

Old Fashioned Candies
07.2005 - 06.2018

No Degree - Political Science

Eastern Michigan University

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Laura Demes