Summary
Overview
Work History
Education
Skills
Phone
Timeline
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Laura Denig

Jackson,MI

Summary

Experienced and dedicated professional with over 30 years of expertise in managing operations within patient-centric medical offices. Committed to working collaboratively as part of a team to ensure exceptional patient care with efficiency and professionalism. Skilled in overseeing human resources, budgeting, supply management, and patient services. Proven ability to develop and lead productive and efficient office staff. Adept at contributing to high-volume medical practices by consistently providing outstanding customer service.

Overview

21
21
years of professional experience

Work History

HOME CARE INTAKE HENRY FORD AT HOME SERVICES -HENRY FORD JACKSON

10.2020 - Current
  • Communicating with team members for home care and hospice via telephone relaying telephone communication via EPIC telephone messaging, telephone, and email
  • Intake both home care and hospice referrals electronically from Epic Care, Allscripts as well as through fax and Internal home care and hospice referrals via Epic
  • Look up ICD10 codes for diagnoses on referrals
  • Manage the Rightfax box for homecare, hospice, and AIM/Palliative distributing and uploading to Epic Media Manger
  • Take calls from case managers, patients, and physician offices regarding referral and orders
  • Verify Medicare and Medicaid coverage for home care and hospice referrals
  • Use multiple years of customer service experience to help patients and their family have a good experience with Henry Ford @ Home and get the help they need for every call
  • Upload and orders and other documents to patient charts via Epic Care media manager
  • Knowledge of diagnoses and various labs and tests that may be ordered for a patient
  • Proficient with typing, telephone, faxing and Epic.

Clinical Associate- Unit Secretary – henry ford Allegiance - MICU

09.2018 - 10.2020
  • Tracking and documenting times and locations of patients admitting, transferring and discharging from our unit using the EPIC system
  • Maintain patient charts and labels
  • Enter consults in EPIC
  • Answer telephones and, following HIPPA rules, connect patient, family, and representatives to appropriate nurse
  • Answer any non-clinical questions that were appropriate for me to address
  • Set up telephones for nurses and shift change and keep track of nurses on assignment sheet for each shift
  • Assist nurses, physicians, and other clinical staff in order to facilitate their care of patients
  • Use the Spoke paging system to contact physicians, warehouse, etc
  • Keep our unit organized, germ free, and clutter free.

Customer RELATIONS

Great lakes caring HOME CARE AND HOSPICE
09.2012 - 09.2018
  • Working to provide excellent customer service to the current homecare and hospice patient as well as their caregivers and family
  • Providing information to those seeking to come on service with the company
  • Entering referral information, including ICD10 codes and accurate demographic information for new referrals
  • Timely communication with referral sources and physician regarding needs for the patient
  • Working alongside the after-hours triage nursing staff to provide the nurses with information to assist their clinical interaction with the patients
  • Using HCHB medical chart to keep electronic record of all patient communications between patient and customer relations department
  • Answering large volume of calls in a professional but caring way, making sure that the patient’s questions are answered or forwarded to the correct person, with the number one goal to show compassion and support at all times
  • Using protocol to triage calls for urgency
  • To meet patients’ needs, worked along with other team members, doing whatever was asked of me to provide a successful outcome.

Medical Office Receptionist/ practice manager

dr bruce barbour md
05.2003 - 09.2012
  • Working with patients in person and by phone to facilitate their needs regarding appointments, billing problems, and questions
  • Insurance billing filling out and submitting referrals and insurance claims
  • Coordinated the doctor’s schedule, trained new employees, making decisions regarding office practices
  • Responsible for accurate and confidential medical record management for the training
  • Coordinated the transition from paper charts to EMR
  • Worked with external resources to schedule tests and schedule referrals and filled out the appropriate paperwork and computer orders for the requested diagnostic tests and referrals.

Education

associates degree - Executive Secretarial

JACKSON COMMUNITY COLLEGE
06.1978

Skills

  • Scheduling and Staffing
  • Professionalism and Ethics
  • Healthcare systems navigation
  • Client Advocacy
  • Medical terminology knowledge
  • Home Care Regulations Understanding
  • Teamwork and Collaboration
  • Reliability
  • Critical Thinking

Phone

517-216-6754, 517-216-6754

Timeline

HOME CARE INTAKE HENRY FORD AT HOME SERVICES -HENRY FORD JACKSON

10.2020 - Current

Clinical Associate- Unit Secretary – henry ford Allegiance - MICU

09.2018 - 10.2020

Customer RELATIONS

Great lakes caring HOME CARE AND HOSPICE
09.2012 - 09.2018

Medical Office Receptionist/ practice manager

dr bruce barbour md
05.2003 - 09.2012

associates degree - Executive Secretarial

JACKSON COMMUNITY COLLEGE

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