Animals
LAURA DESTEFANO
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Saratoga Springs,NY
Summary
Experienced Administrative Clerk with over 7 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Operation Specialist
Meetdandy
Remote, United States
10.2021 - Current
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged and input information into database system.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Generated reports detailing findings and recommendations
Administrative Clerk
Dr. Rhida
Saratoga Springs, NY
06.2020 - 12.2021
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Prioritized, planned, and adjusted schedules as necessary to maximize sales.
- Proofread and edited professional business documents prior to release and request for approval
Real Estate Agent
Howard Hanna Real Estate Services
Clifton Park , NY
01.2016 - 12.2021
- Achieved region-best client satisfaction.
- Knowledge of MLS database administration and client management software within my first 2 years.
- Facilitated the closing of business with senior agents.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
First Grade Teacher Assistant
All Saints Episcopal Day School
Hoboken, NJ
01.2017 - 01.2019
- Assisted head teacher in any and all forms.
- Lesson planned and taught classes, graded and re- viewed homework, worked one-on-one with kids during assignments, all aspects of lunch duty( wash hands and clean up), preform medical aid when needed.CPR certified.
Executive Assistant
The Mortgage Place
Clifton Park, NY
01.2014 - 01.2015
- Provide administrative and business support to the president of the company and supported other members of the executive team.
- Coordinated logistics for meetings, managed and maintained the president’s calendar and scheduling, handled invoices, prepared bank deposits, managed loan origination work- flow, processed legal documents to facilitate loan origination and coordinated confirmation of execution for clients.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Client Service Specialist
Teddy Pan Dermatology
Albany, NY
01.2013 - 01.2014
- Assisted with relationship management, practice management, patient scheduling, billing, verifying insurance and expediting communication to doctors.
- Accepted and processed payments, updated accounts and issued receipts.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Provided knowledgeable service and support for all customer needs
- Managed master calendar by scheduling and confirming appointments
Client Service Specialist
Saratoga Dermatology
Saratoga Springs, NY
01.2012 - 01.2013
- Assisted with relationship management, practice management, patient scheduling, billing, and expediting communication to doctors.
- Accepted and processed payments, updated accounts and issued receipts.
Education
Bachelor of Arts - Fine Arts, Art History
BFA Empire State College
Latham, NY 01.2010 - 01.2014
Painting
Rhode Island School of Design (RISD)
Providence, RI 01.2008 - 01.2009
High School Diploma -
HS Emma Willard School
01.2004 - 01.2008
Skills
Client Management
Database administrationLogisticsRelationship managementInformation gathering and analysis
PR strategy development
Relationship-Building
Customer service
Critical thinking
Computer skills
Multitasking abilities
Teamwork
Planning and Coordination
Verbal and written communication
CRM
Interests
Volunteer
-Healing Companions, INC.
Timeline
Operation Specialist
Meetdandy
10.2021 - Current
Administrative Clerk
Dr. Rhida
06.2020 - 12.2021
First Grade Teacher Assistant
All Saints Episcopal Day School
01.2017 - 01.2019
Real Estate Agent
Howard Hanna Real Estate Services
01.2016 - 12.2021
Executive Assistant
The Mortgage Place
01.2014 - 01.2015
Client Service Specialist
Teddy Pan Dermatology
01.2013 - 01.2014
Client Service Specialist
Saratoga Dermatology
01.2012 - 01.2013
Bachelor of Arts - Fine Arts, Art History
BFA Empire State College
01.2010 - 01.2014
Painting
Rhode Island School of Design (RISD)
01.2008 - 01.2009
High School Diploma -
HS Emma Willard School
01.2004 - 01.2008