Laura Diaz
Coral Springs,FL
Summary
Looking for a challenging and fun leadership position with a growing company to achieve optimum utilization of its resources and maximum profits. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Medical Massage Therapist
Self-employeed
01.2017 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Performed sanitization tasks to keep massage environment clean and safe.
Licensed Massage Therapist
Massage Luxe Spa
01.2018 - 02.2021
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Performed sanitization tasks to keep massage environment clean and safe.
Executive Administrative Assistant
The Law Office Of Emil Fleysher
04.2015 - 09.2017
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Administrative Assistant
Luxe Property Services
09.2013 - 04.2015
- Organized office activities, maintained supplies, prepared direct mailing and correspondence
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Open mail and distribute to correct departments
- Assist Property Managers in any projects
- Assist account receivables and account payables by entering payments and posting invoices.
- Worked with senior management to initiate new projects and assist in various processes.
- Assisted in coordinating implementation of policies and practices across organization.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Typist
Abramowitz Tax & Lien Services
06.2013 - 08.2013
- Receive and accurately decipher property taxes and liens
- Enter deciphered information into templates provided
- Send requests for desired information to correct county’s and their municipalities.
Customer Service Representative
09.2011 - 05.2013
- Answering busy multi-line phone and greeting homeowners, vendors with warmth and professionalism
- Attend to homeowners complaints and direct them to the respective department
- Organized office activities, maintained supplies, prepared direct mailing and correspondence
- Provide administrative support to other departments as needed
- Assist with Sales and Leasing applications
- Schedule interview/orientations with Board Member for potential tenants or new owners
- Create and follow up with Work Orders.
Assistant Property Manager
07.2011 - 09.2011
- Greet visitors while handling multi-line telephone, screening and transferring calls, and handling general inquiries
- Responsible for resolving disputes including payment demands, violations concerns
- Conducted monthly properties inspection and maintenance as well as follow-up
- Assist property manager in administrative duties, managing the issues related with properties, writing newsletters, updating financial records.
Accounts Receivable
Century Management Services
10.2008 - 02.2010
- Heavy homeowners contact volume providing delinquent account resolution choices
- Identify and resolves homeowners billing concerns and complaints
- Assistant A/P department inputting invoices or any miscellaneous task
- Prepared monthly statements and letters for homeowners
- Provided homeowner monitoring of delinquent or past due accounts.
Education
Massage Therapy
Sheridan Technical College
Hollywood, FL12.2017
High School Diploma -
Coral Springs High School
Coral Springs, FL2006
Skills
- Proficient with Microsoft programs:
- Word, Outlook, and Excel
- Ability to communicate effectively, both orally and in writing
- Strong problem solving, time management and organizational
- Excellent customer service skills
- Well knowledge of Tops Professional 40 software
- Inbound Phone Call Management
- Stress Relief Massage
- Customer Consultations
- Data Evaluation
- Data Entry Documentation
Timeline
Licensed Massage Therapist
Massage Luxe Spa
01.2018 - 02.2021
Medical Massage Therapist
Self-employeed
01.2017 - Current
Executive Administrative Assistant
The Law Office Of Emil Fleysher
04.2015 - 09.2017
Administrative Assistant
Luxe Property Services
09.2013 - 04.2015
Typist
Abramowitz Tax & Lien Services
06.2013 - 08.2013
Customer Service Representative
09.2011 - 05.2013
Assistant Property Manager
07.2011 - 09.2011
Accounts Receivable
Century Management Services
10.2008 - 02.2010
Massage Therapy
Sheridan Technical College
High School Diploma -
Coral Springs High School
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