Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Diaz

Plano,TX

Summary

Experienced server/hostess with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with more than 2 years of hands-on experience in administrative roles.

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

3
3
years of professional experience

Work History

Server

Rose Mediterranean Cuisine
Plano , TX
2023.09 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.

Daycare Assistant Manager

Five Star Academy
Plano , TX
2023.06 - 2023.09
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Developed positive relationships with parents through communication about their child's daily activities.
  • Supported teachers in planning lessons that were developmentally appropriate for each age group.
  • Participated in team meetings to discuss progress of each child's learning objectives.
  • Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
  • Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
  • Administered basic first aid when necessary while notifying parents or guardians immediately.
  • Worked collaboratively with other staff members to ensure a safe environment for all students.
  • Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
  • Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
  • Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
  • Created stimulating learning opportunities through hands-on experience with educational toys and materials.
  • Attended workshops related to early childhood education topics such as language development or nutrition.
  • Developed lesson plans based on the interests of each group of children that incorporated fun activities into learning experiences.
  • Established routines that provided consistency for young learners resulting in better behavior management skills.
  • Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
  • Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
  • Enforced rules to teach good manners and maintain safe environment.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Read aloud and played alphabet games to encourage early literacy.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Developed and enforced positive strategies to encourage good behavior.
  • Secured indoor and outdoor premises to protect children.
  • Attended to lunch periods to help children open food packages and monitor activities
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Cared for 15 children ages 9 months to 5 years.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Cared for 10 children ages 5 to 8.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Maintained safety and security of up to 10 children, reducing minor mishaps with stringent supervision and basic safety protocols.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Observed behavioral issues to alert parents or guardians.
  • Recorded child behavior, food and medication information for supervisors.
  • Conducted reading classes for children to build foundational knowledge.
  • Kept inventory of toys, art supplies and work material well-organized and well-stocked to meet needs of children under care.
  • Tutored and mentored school children to provide additional learning opportunities.
  • Applied patience, expertise and age appropiate techniques to maintain group discipline.
  • Observed and monitored children's play activities.
  • Maintained safe play environment.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Maintained organized and clean classroom and play areas.
  • Organized and stored toys and materials to maintain order in activity areas.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Sanitized toys and play equipment.
  • Dressed children and changed diapers.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Instructed children in eating, resting and restroom habits.
  • Provided nurturing and appropriate environment for children ranging in age from 9 months to 5 years.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Cared for children in institutional settings.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed contracts before signing them on behalf of the organization.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Medical Receptionist

Clinica La Familia
Garland , TX
2023.03 - 2023.06
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Updated daily log book with information about visitors entering the premises.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Gathered, transcribed and typed medical information into charts.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Compiled and coded patient information or data in appropriate computer system.
  • Ordered and maintained supply inventory for medical office.
  • Completed relevant insurance and other claim forms.
  • Interviewed patients to complete case histories and intake forms.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Arranged hospital admissions for patients as required.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.

Server

The Corner bar and grill
Frisco , TX
2022.11 - 2023.03
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.

Server Manager

Wang Bon Bier Garden
Paramaribo
2022.05 - 2022.08
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Managed server deployments and configurations, including hardware and software upgrades.
  • Monitored system performance to ensure optimal operation of servers.
  • Developed policies, procedures, and standards for server management and maintenance.
  • Analyzed system logs and identified potential issues with server operations.
  • Performed troubleshooting to diagnose and resolve system-related problems.
  • Implemented security measures to protect data stored on servers from unauthorized access.
  • Installed operating systems, applications, patches, and service packs on servers.
  • Coordinated with vendors regarding the purchase of new server hardware or software products.
  • Created user accounts in Active Directory to provide access to network resources for users.
  • Provided technical assistance to internal staff members related to server usage and operations.
  • Assisted in developing strategies for disaster recovery planning for critical business systems.
  • Configured virtualization technologies such as VMware ESXi and vSphere or Microsoft Hyper-V.
  • Ensured that all servers were compliant with industry regulations relating to security protocols.
  • Maintained records of changes made to the configuration of each server in the environment.
  • Performed regular backups of critical data stored on servers using backup software solutions.
  • Conducted periodic checks on system processes running on servers for proper functioning.
  • Evaluated existing processes related to server management and recommended improvements.
  • Coordinated with other IT teams in order to maintain compatibility between different systems.
  • Researched emerging technologies related to server infrastructure and implemented them as needed.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Established standards for personnel performance and customer service.
  • Collected cash sales from employees to properly tip each server after shift.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Provided information about menu selections and made recommendations.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
  • Pitched in to deliver food and beverages to tables during high-volume periods.
  • Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
  • Wrapped sandwiches, hot entrees and desserts for serving or for takeout.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Explained goals and expectations required of trainees.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Distributed food to service staff for prompt delivery to customers.
  • Assisted staff by serving food and beverages or bussing tables.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Slot Attendant

Princess Casino
Paramaribo
2021.07 - 2022.04
  • Greeted customers and provided them with information about the gaming machines.
  • Verified the age of customers to ensure they were old enough to play slot machines.
  • Assisted customers in understanding how to use different types of gaming machines.
  • Monitored customer behavior and notified security personnel if needed.
  • Ensured that all players had valid identification before playing any game.
  • Performed routine maintenance on gaming machines, such as cleaning and changing batteries.
  • Collected money from players and paid out winnings when necessary.
  • Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
  • Kept track of cash transactions at each machine, ensuring accuracy of records at all times.
  • Provided assistance to technicians during repairs or maintenance activities.
  • Conducted regular audits of each machine's financial activity, verifying accuracy of all records.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.
  • Received orders from patrons for beverages, snacks or other items and delivered them promptly.
  • Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
  • Maintained a professional attitude with guests while providing excellent customer service.
  • Cleaned up spills around slots area in order to maintain a safe environment for patrons.
  • Updated computerized database with player information such as name, address and contact details.
  • Adhered strictly to company policies regarding confidentiality of patron data.
  • Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
  • Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
  • Participated in team meetings with other attendants discussing ways to improve customer service standards.
  • Dispensed funds for machine jackpots and change for player needs.
  • Enhanced customer loyalty by learning names and preferences.
  • Completed speedy and accurate repairs to maintain machines.
  • Promoted loyalty club membership, set up accounts and entered customer information.
  • Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
  • Exchanged money, credit, tickets or casino chips for patrons.
  • Monitored floor operations and resolved safety, service and equipment issues.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Cleared coin jams and performed minor slot machine repairs.
  • Checked identifications to verify patrons' ages.
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Responded promptly to jackpot alarm bells.
  • Maintained accountability of money banks and released to assigned personnel.
  • Balance daily financial records by reconciling transaction summaries.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Documented monetary exchanges and transaction reconciliations.
  • Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
  • Facilitated check-cashing authorizations and house credit accounts.
  • Reconciled daily summaries of transactions to balance books.
  • Accepted credit applications to verify credit references for check-cashing authorization.
  • Accepted and submitted credit applications and verified credit references.
  • Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.

Assistant Manager

Cuba Suriname Packing
Paramaribo
2021.01 - 2021.07
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.

Education

High School Diploma -

Christian Liberty Academy
Paramaribo ,Suriname
2021-01

GED -

Presencia De Celia
La Lisa,Cuba
2019-01

Skills

  • Casual Dining Services
  • Server Training
  • Server Management
  • Menu Knowledge
  • Food Handling
  • Serving Drinks
  • Food And Beverage Pairings
  • Liquor, Wine, And Food Service
  • Order Taking And Processing
  • Order Delivery Practices
  • Meal Preparation
  • Food Presentation
  • Food Delivery
  • Dining Area Maintenance
  • Dining Room Management
  • Price Memorization
  • Mechanical Troubleshooting
  • Continuous Improvement
  • Cash Handling
  • Analytical Skills
  • Financial Recordkeeping
  • Excellent Communication
  • Time management abilities
  • Relationship Building
  • Team Collaboration
  • Adaptability
  • Self Motivation
  • Financial reports
  • Teamwork and Collaboration
  • Drawer reconciliation
  • Written Communication
  • Reliability
  • Effective Communication
  • Cash cage operations
  • Active Listening
  • Casino security support
  • Decision-Making
  • Accurate Cash Handling
  • Task Prioritization
  • Cash Register Operation
  • Multitasking
  • Adaptability and Flexibility
  • Security Monitoring
  • Equipment Maintenance
  • Attention to Detail
  • Check Payment Processing
  • Company Policy Adherence
  • Company Policies
  • Table Setting Arrangements
  • Teamwork And Collaboration
  • Bill Computation
  • Daily Specials Promotion
  • Food Sales And Promotion
  • Effective Customer Upselling
  • Food Running
  • Basic Math
  • Training Expertise
  • Responsible And Trustworthy
  • Multi-Tasking Skills
  • Kitchen Staff Coordination
  • Waiting Tables
  • Dish Preparation
  • Employee Orientations
  • Personnel Training
  • Table Setting Knowledge
  • Team Member Training
  • New Employee Mentoring
  • Special Dietary Requirements
  • Wine Pairings
  • Menu Presentation
  • Dining Customer Service
  • Menu Memorization
  • Kitchen Communication
  • Customer Service
  • Patron Satisfaction
  • Customer Relationship Management
  • Server Scheduling
  • Foodservice Techniques
  • Food Station Setup
  • Order Verification
  • Order Accuracy
  • Food Inspection
  • Safe Food Handling
  • Dining Room Monitoring
  • Dining Crew Workflow Optimization
  • Kitchen Staff Collaboration
  • Food Safety Oversight
  • Cleaning And Sanitation
  • Quality Control
  • Supply Restocking
  • Menu Offerings
  • Restaurant Procedures Knowledge
  • Banquet Coordination
  • Table Setting
  • Menu Item Recommendation
  • Staff Schedule Administration
  • Tabs And Food Running
  • Wine Service
  • Drinks Service
  • Buffet Setup And Takedown
  • Suggestive Selling
  • Daily Specials Memorization
  • Upselling Skills
  • Guest Relations
  • Scheduling And Preparation
  • Strategic Planning
  • Recruiting And Interviewing
  • Managing Recruitment
  • Building Team Spirit
  • Data Gathering
  • Staff Coordination
  • Presentation Design
  • Work Schedule Development
  • Staff Scheduling
  • Staff Hiring
  • Staff Management
  • Data Entry
  • Customer Service Experience
  • Writing And Editing
  • Customer Service And Satisfaction
  • Data Management
  • Compassion And Empathy
  • Service Orientation
  • Good Judgment
  • Companionship And Emotional Support
  • Patient Care And Safety
  • Monitoring
  • Collaboration And Relationships
  • Dependability
  • Schedule Management
  • Schedules And Routines
  • Healthy Environments
  • Routine Management
  • Medical Record Tracking
  • Approachable
  • Child Safety
  • Early Childhood Education
  • Gentle Discipline
  • Keeping Children Safe
  • Pupil Supervision
  • Restocking Supplies
  • Progress Reporting
  • Group Instruction
  • Emergency Management
  • Social Development
  • Individualized Support
  • Emotional Development
  • Developmental Care
  • Reporting And Documentation
  • Community Outreach
  • Community Activities
  • Cognitive Development
  • Personal Care Activities
  • Care Management
  • Child Nutrition
  • Patient-Focused Care
  • Supply Inventory
  • Self-Help Skills Development
  • Plan Of Action Development
  • Performance Evaluations
  • Project Coordination
  • Positive Discipline
  • Engaging
  • Community Services Coordination
  • Documentation
  • Community Networking
  • Art Activity Coordination
  • Discipline Oversight
  • Upholding Discipline Rules
  • Cpr And First Aid
  • Infant, Toddler, And Preschool Curricula
  • Cultural Sensitivity
  • Childhood Development
  • Managing Supplies
  • Discipline Understanding
  • Head Start Program Knowledge
  • Socialization Techniques
  • Medication Administration
  • Well-Versed In Teaching Methods
  • Schedule Creation And Maintenance
  • Parental Communication
  • Curriculum Development
  • Lesson Plan Development
  • Social And Academic Development
  • Special-Needs Childcare
  • Sanitation Understanding
  • Behavior Management Techniques
  • Play-Based Instruction
  • Daycare Management Professional
  • Former Lifeguard
  • Recreational Activities
  • Goal Setting
  • Testing And Grading
  • Age-Appropriate Activities
  • Care Planning
  • First Aid Training
  • Childcare Coordination
  • Individual Instruction
  • Cheerful And Energetic
  • Culinary Aptitude
  • Staff Training
  • Strong Computer Skills
  • Safety And Supervision
  • Administrative Functions
  • Activity Planning
  • Time Management
  • Good Hygiene Practices
  • Quality Assurance Controls
  • Behavioral Control
  • Diaper Changes And Feedings
  • Critical Thinking
  • Calm Demeanor
  • Point Of Sale (Pos) System Operations
  • Food Safety Understanding
  • Food Quality Standards
  • Menu Recommendations
  • Specials Promotion
  • Wine And Liquor Understanding
  • Table Resetting
  • Dining Room Logistics
  • Guest Experience Optimization
  • Dessert Preparation
  • Beverage Preparation
  • Take-Out Service
  • Kitchen Assistance
  • Tableside Service
  • Team Member Support
  • Hostess Support
  • Sales Techniques
  • Sales Expertise
  • Cocktail Knowledge
  • Problem-Solving
  • Event Setup
  • Pos System Operation
  • Safety Knowledge
  • Item Upselling
  • Buffet Preparation
  • Table Bussing
  • Positive And Friendly Attitude
  • Service Standards
  • Policy Implementation
  • Safe Handling Procedures
  • Policy Enforcement
  • Guest Relations Management
  • Member Relations
  • Guest Service
  • Legal Document Reviewing
  • Front-Of-House Display Creation
  • Guest Engagement
  • Flexible Schedule
  • Regulatory Compliance
  • Database Searching
  • Spanish and Portuguese Fluency
  • Assignment Delegation
  • Relationship Management
  • Order Management
  • Classroom Oversight
  • Organizational Skills
  • Mediation
  • Coordinating Schedules
  • Behavior Management
  • Effective Listening
  • Classroom Organization
  • Training In Food Handling Preparation
  • Behavior Modeling
  • Communication Development
  • Scheduling
  • Small Group Instruction
  • Recordkeeping Requirements
  • Student Monitoring
  • Playful With Children
  • Differentiated Instruction
  • Safety Awareness
  • Early Childhood Education Specialist
  • Flexible And Adaptive
  • Parent And Student Communication
  • Child'S Cpr Certified
  • Creative Activities
  • Smart Classroom
  • Parent And Teacher Conferences
  • Baby Led Weaning Techniques
  • Program Development
  • Classroom Material Selection
  • Alternative Learning Methods
  • Diversified Instruction
  • Social Skill Building
  • Training And Mentoring
  • Reporting Requirements
  • Alternative Dispute Resolution Training
  • Childcare Requirements
  • Conversant in Portuguese
  • Conversant in Spanish

  • Employee Mentoring
  • Item Promotion
  • Pos Operation
  • Customer Service Management
  • Quick Learner
  • Decision-making capabilities
  • Sales experience
  • Serving customer needs
  • Recordkeeping skills
  • Conflict resolution techniques
  • Providing change
  • Security awareness
  • Documentation skills
  • Performing diagnostics
  • Currency Exchange
  • Problem-solving aptitude
  • Slot machine troubleshooting
  • Professional Demeanor
  • Interpersonal Skills
  • Team building
  • Interpersonal Communication
  • Analytical Thinking
  • Professionalism
  • Problem-solving abilities
  • Transaction reconciliation
  • Visitor Access Management
  • Visitor Relations
  • Bookkeeping
  • Records Maintenance
  • Call Triaging
  • Office Equipment Maintenance
  • Document Scanning
  • Security Awareness
  • Presentation Development
  • Multi-Line Phone Operation
  • Schedule Coordination
  • Database Administration
  • Call Reception
  • Office Supply Inventory Control
  • Greeting And Seating Clients
  • Travel Planning
  • Mail Sorting
  • Hotel Services And Hospitality
  • Payment Verification

Timeline

Server

Rose Mediterranean Cuisine
2023.09 - Current

Daycare Assistant Manager

Five Star Academy
2023.06 - 2023.09

Medical Receptionist

Clinica La Familia
2023.03 - 2023.06

Server

The Corner bar and grill
2022.11 - 2023.03

Server Manager

Wang Bon Bier Garden
2022.05 - 2022.08

Slot Attendant

Princess Casino
2021.07 - 2022.04

Assistant Manager

Cuba Suriname Packing
2021.01 - 2021.07

High School Diploma -

Christian Liberty Academy

GED -

Presencia De Celia

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