Laura Diaz
San Diego,CA
Summary
Dynamic Triple Site Manager at MSM LLC with a proven track record in site operations and safety compliance. Expert in inventory management and staff training, fostering a collaborative environment. Recognized for enhancing operational efficiency and delivering exceptional customer service, ensuring high standards and compliance across all sites.
Overview
15
15
years of professional experience
Work History
Triple Site Manager
MSM LLC
San Diego, California
04.2017 - Current
- Managed daily site operations, ensuring strict compliance with safety protocols and regulations.
- Oversaw inventory control through routine audits and meticulous record-keeping.
- Handled employment issues, including hiring and training of qualified candidates.
- Conducted regular team meetings to discuss progress and foster collaboration.
- Established comprehensive policies for effective site operations.
- Maintained payroll data and attendance records while ensuring timely delivery of materials.
- Assigned tasks and delegated responsibilities to optimize team performance.
- Responded promptly to customer inquiries, enhancing service quality.
Customer Service Associate
ARS West LLC
10.2016 - 04.2017
- Company Overview: Shell (Customer Service Associate)
- Responsible for providing prompt, efficient, courteous and quality service to all customers.
- This includes operating cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, maintaining car wash (where applicable) and other duties as assigned.
- Shell (Customer Service Associate)
Customer Service Associate
L&L Hawaiian BBQ
01.2011 - 10.2016
- Prime duty is accepting payment from restaurant customers including calculating the customer’s total bill, adding the tip amount if necessary, and processing the customer’s payment.
- Arranging customer reservations and making seating arrangements for customers when they arrive at the restaurant.
- Assist in food preparation, maintain a clean and fresh restaurant and provide exceptional customer service.
Education
General Education Diploma -
SDYCS JCCS (Teen Option Independent Studies)
01.2015
Skills
- Site operations
- Safety compliance
- Inventory management
- Staff training
- Financial oversight
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Personnel management
- Documentation and reporting
- Blueprints and schematics
- Operations management
- Coaching and mentoring
- Verbal and written communication
- Management
- Safety procedures
- MS office
- Customer service
- Business administration
- Environmental awareness
- Site management
- Supply ordering
- Data analysis
- Shift scheduling
- Staff management
- Asset management
- Business development
- Activity reporting
- Loss analysis
References
- Daniel Duenas, Multi Site Manager, ARS WEST LLC, 619.913.1266
- Cindi Hoskins, District Manager, ARS WEST LLC, 619.490.9961
Languages
English
Professional
Spanish
Professional
Timeline
Triple Site Manager
MSM LLC
04.2017 - Current
Customer Service Associate
ARS West LLC
10.2016 - 04.2017
Customer Service Associate
L&L Hawaiian BBQ
01.2011 - 10.2016
General Education Diploma -
SDYCS JCCS (Teen Option Independent Studies)
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