Open To Work
Laura Dibble
Administrative-Customer Service Specialist
Inman,SC
Summary
Highly motivated and detailed oriented professional with strong organizational and communication skills ready to re~enter the workforce in a challenging administrative role after taking a career break for caretaking. I'm punctual, hardworking, friendly, compassionate customer service orientated individual seeking a position in a professional office, where I can be a team member, and utilize my excellent customer service skills. I am eager and extremely motivated to learn new tasks and contribute to the continued growth and success of the business.
I am an energetic and dedicated individual who has an ambition to succeed in any given environment. I love to learn and am always up to a challenge whatever the situation. I work extremely well with others and efficiently on my own. I am seeking a position where I can utilize my excellent customer service skills, develop new skills and excel while giving my best to my customers and employer. I love working and helping others.
Overview
37
37
years of professional experience
Work History
Full-Time Caregiver
02.2021 - 03.2025
- I took a career break to provide full time care and support for a parent with a terminal illness.
- This time has allowed me to develop the ability to manage complex 'emotional' situations, coordinate care, and handle unexpected challenges.
- In addition, it taught me how to manage complex schedules, appointments, and care plans.
- It helped me to communicate effectively with healthcare providers and my family members.
- Demonstrated empathy and patience in providing personalized care to my loved one.
- Demonstrated time management, problem-solving, organization, multitasking and adaptability all while under personal emotional stress.
- Demonstrated enhanced problem-solving and critical thinking skills while managing unexpected situations.
Surgery Scheduling Coordinator
Florida Medical Clinic
10.2019 - 02.2021
- Prepares Surgery charts prior to visit.
- Ie: Booking Sheet, Anesthesia paperwork, Lab results, if indicated on Physician Orders, Encounter forms, History and Physicals, Physician Orders, Discharge paperwork, Registration paperwork, Booking Sheet, if applicable, Anesthesia paperwork, if applicable, Lab results, if indicated on Physician Orders, Encounter forms, History and Physicals, Physician Orders, Discharge paperwork, Registration paperwork, Co-payment sheets with amount filled out, Consent forms, Extra chart labels.
- Ensures every record contains: Stickers on each page of medical record with patient ID label neatly and appropriately.
- Ensures nursing staff have all charts ready and available for preoperative.
- Schedules procedure/surgery in appropriate timeslot as required per physician block, procedure type, etc.
- Removes no shows and cancelled appointments by end of each business day.
- Enters case history after completion of procedure.
- Monitors Intergy schedule daily for add-ons and cancellations, making new charts accordingly.
- Verifies authorizations for upcoming procedures have been obtained by physician offices.
- Communicates effectively with physician office scheduling staff for any outstanding paperwork / requirements.
- Flags chart for Check In staff of any outstanding requirements the afternoon prior to scheduled procedure.
- Creates appointments in Intergy for any liver biopsy or bronchoscopy cases, as informed by physician office (ZH only).
- Reviews encounter forms for completeness and accuracy. Submits to FMC CBO daily.
- Resolves inquiries from billing departments in timely fashion.
- Breaks charts down from binders and sequences in proper order in preparation for scanning.
- Maintains the Front Office area.
- Answers telephone courteously and in a quiet, pleasant voice.
- Accepts and relays messages in an effective manner (telephone and fax).
- Maintains order and cleanliness of front office and work area.
- Orders toner for printer or copier, as needed. Enters work orders for printer/copier repairs.
- Responds to inquiries from patients and family members in waiting room, notifies family members of discharge status as requested by nursing staff.
- Ambulatory Surgery Center
Front Desk/ Check-in/ Check-out
Davita Medical Group
03.2018 - 09.2019
- Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
- Receives incoming telephone calls.
- Assists with the inventory and maintenance of business office supplies and the completion of business office reports.
- Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures.
- Prepare charts for next day.
Check In/ Check Out/ Referral Clerk II
Florida Medical Clinic
11.2016 - 01.2018
- Greet and assist all patient's and guests to our office.
- Prepares patient encounters for next day, which includes preparing charts, verifying insurance, collect copayment, if any, attaching medication list for patient verification.
- Prepares referrals and obtains authorizations for Managed Care Patients for upcoming Dr appointments and Infusion appointments.
- Obtain verification of benefits for Reclast Infusions and then forwarded that information to the provider for final approval.
- Call patient and schedule Reclast appointment.
- Uses approved web tools to obtain authorizations, IE: Availty.
- Enters referral authorization information in system.
- Notifies providers / staff of changes in referral process or insurance requirements.
- Verifies insurance eligibility.
- Ensures referral and /or authorization are in place prior to patient's appointment.
- Proficient in Check-In and Check-out positions.
- Answers phones and assist callers i.e.: scheduling, prescription refills, forward messages to proper person.
- Process Records Requests.
- Collect patient co payments.
- Completes end of day process. Ie: balance end of day journal, shred all HIPPA related docs, properly close and secure work area and office before leaving.
Patient Registration Coordinator
Florida Hospital Centra Care Urgent Care
10.2015 - 11.2016
- Warmly Greets & Welcomes patients to our center.
- Practices AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You) with ALL patients.
- Gathers required information and reason for patient's visit.
- Utilize my training and knowledge of medical insurance including managed care, corporate accounts and worker's compensation. Obtain verification of insurance coverage and benefits via Availity or RTS and prepare patients billing.
- Maintains all patient medical records, files and upholds patient confidentiality and HIPPA regulations and policies.
- Answers all incoming calls warmly and professionally. Directs those calls to the appropriate party for resolution/ action.
- Processes all Medical Record requests.
- Maintains organization and cleanliness of front desk and patients waiting area.
- Checks patients out and collects any copayment or deductible that is due.
- Processes and balance end of day reports. Balance cash drawer and prepare bank deposit for office manager.
Co-Owner/Vice President/Secretary
Alpine Custom Homes, LLC
02.2014 - 06.2014
- Performed accounts payable functions for construction expenses.
- Responsible for all banking duties: Preparing deposits, balancing account monthly.
- Paid Material Invoices.
- Performed all payroll duties.
- Scheduling of sub-contractors.
- Health Insurance liaison.
- Preparing Federal & State taxes for accountant.
Vice President/Secretary
Performance Shell Gas station & Convenience store
06.1998 - 06.2002
- Maintained proper currency for store to properly function daily.
- Balanced daily shift reports.
- Performed accounts payable and receivable functions.
- Managed vendor accounts, generating checks.
- Managed store inventory.
- Managed lottery sales for store.
- Managed timecard & payroll duties.
- Responsible for banking duties i.e.: Counting & balancing cash drawers, preparing bank deposits.
- Balancing bank ledgers & statements.
- Health Insurance liaison.
Head Teller, Vault Teller, ATM Teller, New Teller Trainer, Customer Service Rep, 2nd Mortgage Loan Officer
First Union National Bank / (Meritor Saving & Loan)
01.1988 - 06.1998
- Processed deposits/ withdrawals, collected payments, cashed checks, processed cash advances, balanced cash drawers.
- Managed high-volume teller line, multi teller environment.
- Scheduled teller staff and teller workflow to ensure high-quality customer service.
- Responsible for teller performance evaluations, performance issues.
- Handled transactions over individual teller limits within authority.
- Managed teller station cash balances, vault records, cash supply, and inventory of negotiable instruments.
- Oversee large cash transactions, internal/external currency transfers.
- Ensure teller staffs were complying of bank policies, laws and federal regulations.
- Responsible for filling currency & coin orders from tellers and commercial customers.
- Responsible for the banks supply of money, ordering money from Federal Reserve, recording and processing of currency deliveries.
- Balancing Vault several times daily.
- Responsible for balancing, servicing and replenishing cash in ATM machine daily. Process customer deposits made through ATM machine.
- Responsible for training & technical development of new tellers.
- Responsible for opening, closing and servicing customer accounts.
- Cross-selling banking products, loans, retirement accounts to customers serviced.
- Refer customers to trust management, investment department and mortgage departments.
- Assist customers with all the financial queries and handling most all issues regarding the relationship between customer and bank.
- Responsible for handling all aspects of loan, processing loan documents and responsible for bringing loan to closing.
Education
Pasco Hernando State College - Health Sciences
Pasco Hernando State College
Dade City, Florida06.2016
High School Diploma - undefined
Hillsborough High School
Tampa06.1986
Skills
- Detailed-oriented
- Efficient
- Great organizational skills
- Works well independently
- Works well in a group
- Excellent communicator
- Compassionate
- Trustworthy
- Ethical
- Customer care support
- Patient care support
- Ability to build rapport
- Ability to maintain rapport
- Ability to prioritize
- Ability to remain focused
- Skilled at learning new concepts
- Ability to work under pressure
- Proficient in Intergy
- Proficient in EHR
- Proficient in Availity
- Proficient in Nextgen
- Proficient in EPIC
- Proficient in Microsoft Word
- Proficient in Outlook
- Proficient in Internet
- Proficient in Excel
- Experience in verifying Insurance Coverage
- Computer skills
- Caregiving
- Medical office experience
- Proficient in Microsoft Office
- Customer service
- Front desk
- Experience with EMR systems
- Cash handling
- Experience with Medical Records
- Knowledge of HIPAA
- Experience with cash register
Awards
- Patient Courtesy Scores, Customer Service Award given for 1st quarter 2016 achievement (3rd in state)
- Registration Accuracy Scores, Accuracy Award given for 1st quarter 2016 achievement
Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
On-SiteRemoteHybridTimeline
Full-Time Caregiver
02.2021 - 03.2025
Surgery Scheduling Coordinator
Florida Medical Clinic
10.2019 - 02.2021
Front Desk/ Check-in/ Check-out
Davita Medical Group
03.2018 - 09.2019
Check In/ Check Out/ Referral Clerk II
Florida Medical Clinic
11.2016 - 01.2018
Patient Registration Coordinator
Florida Hospital Centra Care Urgent Care
10.2015 - 11.2016
Co-Owner/Vice President/Secretary
Alpine Custom Homes, LLC
02.2014 - 06.2014
Vice President/Secretary
Performance Shell Gas station & Convenience store
06.1998 - 06.2002
Head Teller, Vault Teller, ATM Teller, New Teller Trainer, Customer Service Rep, 2nd Mortgage Loan Officer
First Union National Bank / (Meritor Saving & Loan)
01.1988 - 06.1998
Pasco Hernando State College - Health Sciences
Pasco Hernando State College
High School Diploma - undefined
Hillsborough High School