Laura Dieter
Remote + Chicago,IL
Overview
13
13
years of professional experience
Work History
Business Architect
WittKieffer
06.2024 - Current
- Piloted our large Request for Proposal (RFP) to search for a SalesForce Experience Cloud partner, reporting into the CIO.
- Solely managed three Experience Cloud portals buildouts, for Clients, Candidates, and Leadership Advisory Assessments, to seamlessly connect with our massive size, and in progress, Salesforce build and implementation.
- Project owner who gathered business requirements and grew the vendor relationship, resulting in additional areas of work.
- Successfully went live with our brand new Candidate Assessment Portal before the rest of the multi-million dollar SalesForce system deployed, which in it's short time has brought in significant revenue for the firm.
Principal Consultant
Improving
07.2021 - 05.2024
- Lead the Operational Readiness tower for a large-scale system transformation for multiple states and lines of businesses for (BCBS) of IL, TX, MT, NM, and OK.
- Directed a team of dozens of policy and procedure (P&P) owners, which included hundreds of P&Ps, to identify and revise changes required for system transformation to remain compliant with the state.
- Lead the Command Center tower for BCSC where I created the engagement model and processes for post go-live support.
- Led a tower of 20 specialists at (BCBS) to define process, business requirements, UI/UX design, and UAT testing for the implementation of their Customer Advocate SalesForce platform.
- Internally manage a team of consultants to ensure they are hitting their client and professional goals.
- Created and manage a new company initiative for Lunch and Learns and “Guest Speaker” Series. Additionally, I am the Company “Champion” for Conscious Capitalism.
Senior Consultant
Senior Consultant
05.2019 - 07.2021
- Consulting mid-market and fortune 500 clients on how to build and implement SharePoint, Teams, websites, portals, multi-country intranet rollouts, Dynamics 365, file share transformations, and Azure Dev Ops.
- Accountable for SOWs, change requests, project timelines, budgets, delivery, and resource allocation to ensure I exceed client's expectations.
- Analyzed client data to identify trends, driving recommendations that enhanced operational efficiency.
Senior Manager, Client Services
InContext Solutions
01.2019 - 05.2019
- Led cross functional teams to deliver life-like shopping simulations to Insights and Category Managers to maximize category growth potential.
Senior Project Operations Manager
Senior Project Operations Manager
06.2018 - 12.2018
- Steered the operational effort with the Director of Product and 3D to build a new Digitalized Asset System (DAM) for the company.
- Worked with .psa files and JDA software to modify planograms and an expert at UPC to GTIN conversion from raw data.
Project Operations Manager
Project Operations Manager
09.2015 - 06.2018
- Managed vendor relationships daily for 3D product/display/signage modeling, data cleanup, and accounting/project management.
- Built an Excel macro-based timeline tool application to be used company wide.
Solution Architect
Hewlett-Packard Enterprises
02.2014 - 09.2015
- Led a team to gather integration and application architecture, requirements, design, implementation, and on-going custom operations deliverables.
- Crafted IT solutions based off requirements and advised on alternative solutions for customer's servers, storage, networking, and data center environments.
Services & Solutions Executive
Xerox Corporation
11.2012 - 02.2014
- Managed accounts and grew revenue within my $800,000 private sector account portfolio.
Education
B.S. - College of Business
Ohio University
Skills
- Business Analysis
- Operational Efficiency
- Software Implementation
- Vendor management
- Visual Design
- Business strategy development
- Business Process / Requirements
- Salesforce process optimization
- Microsoft 0365
- Project for the Web
- SharePoint Configuration
- JIRA
- ServiceNow expertise
Timeline
Business Architect
WittKieffer
06.2024 - Current
Principal Consultant
Improving
07.2021 - 05.2024
Senior Consultant
Senior Consultant
05.2019 - 07.2021
Senior Manager, Client Services
InContext Solutions
01.2019 - 05.2019
Senior Project Operations Manager
Senior Project Operations Manager
06.2018 - 12.2018
Project Operations Manager
Project Operations Manager
09.2015 - 06.2018
Solution Architect
Hewlett-Packard Enterprises
02.2014 - 09.2015
Services & Solutions Executive
Xerox Corporation
11.2012 - 02.2014
B.S. - College of Business
Ohio University