LAURA DIETZ
Pompano Beach
Summary
Experienced customer facing professional who is exceptional in building lasting relationships in business, based on consistent service and dedication to the role. Well versed in working with cross functional teams, executing projects using time management and organizational skills.
Overview
20
20
years of professional experience
Work History
Account Manager
Think Big Websites
Cooper City
11.2020 - Current
- Assist clients with account onboarding and project management through completion of project.
- Update operational methods, oversee accounting procedures, track information and compile data to improve efficiency.
- Liaise with clients and internal team to provide necessary project information and updates.
- Generate estimates, invoices and contracts
- Scheduling, phone and email correspondence to gather information, provide documentation, ask for clarification, or follow up on resolutions/other requests pertaining to the project.
PROJECT MANAGER
Keiser University
Fort Lauderdale
04.2019 - 10.2020
- Onboarded cross functional teams to align with project goals to achieve maximum outcome.
- Negotiated contracts for special department projects
- Fostered positive work atmosphere by acting and communicating collaboratively with staff and university constituents.
- Created best practices for department to provide a better work flow while collaborating with cross functional teams to address greatest university needs.
Account Coordinator
JB Designs
Miami
03.2018 - 04.2019
- Liaised with clients and internal teams to maintained project schedule by managing deadlines and adjusting workflows as needed.
- Creative development for online newsletters and email marketing in applications such as Mailchimp and Constant Contact.
- Created various graphic design materials for clients as it pertains to branding and identity, including business collateral, presentations, promotional materials, photo retouching/editing, photo sourcing/selection.
DIRECTOR ALUMNI RELATIONS
Nova Southeastern University
Davie
11.2016 - 03.2018
- Developed and deepened relationships with key alumni, students, and donors to foster the schools growing chapters and programming.
- Responsible for vendor outreach and negotiating contracts, sponsorship and fundraising, as well as marketing efforts.
- Lead planning and execution of alumni and student engagement and giving efforts according to annual metrics and goals.
- Provided regular communications with Alumni, through newsletter and strategic communication with donors - oversaw content on CRM platform and administered updates as needed to reflect changes of programming/events.
ASSOCIATE DIRECTOR ALUMNI PROGRAMS
Saint Joseph's University
Philadelphia
01.2010 - 04.2016
- Managed all affinity programs relating to business development and strategic partnerships. Negotiated contracts with vendors to maximize business development gains.
- Established and implemented digital media marketing for alumni and students.
- Liaison between alumni office, campus partners and colleges of the university, as well as outside vendors.
- Responsible for securing sponsorships, and gifts in kind from local vendors to support homecoming efforts.
Media Buyer
Mediavest Worldwide, Inc.
New York
01.2005 - 09.2010
- Negotiated rates with station reps and purchased media on multiple platforms to raise sales and viewership for client accounts.
- Enhanced professional and client relationships for exceptional business flow and outcome.
- Researched competitive markets, demographics, trends, and results of KPI and CPM for monthly status meetings.
- Collaborated with various stakeholders, including upper management, clients and other personnel regarding media plans and campaigns.
Education
Bachelor of Arts - Communications
Rowan University
2004
Skills
- Microsoft Office Suite/Data and CRM platforms
- Strong analytical abilities and problem-solving skills
- Verbal and written communication
- Negotiation and persuasive ability working with cross functional teams and vendors
- Account & Project management
- Detailed oriented and well organized
Timeline
Account Manager
Think Big Websites
11.2020 - Current
PROJECT MANAGER
Keiser University
04.2019 - 10.2020
Account Coordinator
JB Designs
03.2018 - 04.2019
DIRECTOR ALUMNI RELATIONS
Nova Southeastern University
11.2016 - 03.2018
ASSOCIATE DIRECTOR ALUMNI PROGRAMS
Saint Joseph's University
01.2010 - 04.2016
Media Buyer
Mediavest Worldwide, Inc.
01.2005 - 09.2010
Bachelor of Arts - Communications
Rowan University
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