Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Care ManagerWork Type
Full TimeLocation Preference
RemoteHybridLocation: Raeford, US
Open to relocation: No
Open To Work
Laura Dimock
Care Management
Raeford
Work Preference
Summary
Dynamic professional with extensive experience in property management, human services, and customer service, complemented by strong proficiency in Microsoft Office Suite. Demonstrates proven leadership and management capabilities, excelling in office administration, budget creation, and implementation to enhance community well-being and profitability for stakeholders. Skilled in individual care management and service coordination, utilizing effective communication and strategic planning to achieve optimal outcomes. Committed to fostering collaborative relationships while adapting to evolving needs to provide compassionate support and advocacy.
Professional with track record of effective individual care management and team collaboration. Expertise in developing and implementing individualized care plans that meet diverse needs. Skilled in communication, conflict resolution, and resource management.
Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Care Manager
The Arc Of North Carolina
09.2021 - Current
- Developed care plans in collaboration with interdisciplinary teams to optimize patient outcomes.
- Monitored patient progress, adjusting care strategies to ensure alignment with health goals.
- Coordinated communication between patients, families, and healthcare providers to enhance service delivery.
- Implemented quality improvement initiatives that streamlined processes and enhanced patient satisfaction.
- Fostered relationships with community resources to support comprehensive care services for patients.
- Mentored junior staff in case management techniques, enhancing team performance and efficiency.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Enhanced patient care by developing and implementing individualized care plans.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
- Improved patient access to community resources, supporting holistic approaches to health and wellbeing.
- Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
- Engaged in continuous professional development to stay current with advances in care management.
Home Supervisor
Northern Lake Community Mental Health
01.2015 - 01.2019
- Responsible for all care of developmentally disabled and mentally challenged or disabled clients within the home. This includes but is not limited to nurturing their growth in all areas and maintaining their health needs as well as their home environment. Coordinate with Case Managers, Nurse, Physicians, Therapists, and other clinicians to organize the care of the individuals living in the home.
- Hire, train, and maintain staffing including scheduling for 24/7 coverage according to rules and regulations.
- Accomplishments: The impact I give is a more fulfilling life for each individual client.
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Developed and implemented individualized care plans for residents, enhancing quality of life.
- Trained and mentored staff on best practices in group home management and resident engagement.
- Facilitated team meetings to address challenges, share feedback, and promote collaborative solutions.
- Managed crisis situations effectively, employing conflict resolution strategies to ensure safety for all residents.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Streamlined daily operations with efficient scheduling, task delegation, and resource allocation.
- Ensured a safe and nurturing environment for group home residents through careful supervision and monitoring.
- Conducted regular evaluations of staff performance, identifying areas for improvement as well as recognizing exceptional contributions towards creating a positive living environment for residents.
- Assessed resident needs regularly to ensure appropriate levels of care were provided consistently throughout their stay at the group home.
- Collaborated with interdisciplinary teams to create tailored treatment plans addressing each resident''s unique needs and goals.
- Safeguarded residents'' privacy rights while maintaining open lines of communication with family members about progress updates and concerns as necessary.
- Monitored resident medication administration for accuracy, adhering strictly to prescribed schedules and dosages for optimal health outcomes.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Site Manager/Supervisor
KMG Prestige
01.2010 - 01.2014
- Effective communication procedures performed to build trust and confidence with residents of community
- Ability to show empathy and compassion to others while maintaining the integrity of business practices
- Managed a 64 unit family subsidized housing community
- Maintained daily operations of budgets, certifications of residents and applicants for housing benefits according to state and federal licensing regulations, and staff of daily responsibilities
- Tested and assisted in the development and implementation of new documentation programs and software
- Ability to multi task and work independently or as a part of a team
- Proven record of effective and efficient cost saving initiatives to maintain positive budget
- Successfully redefined the housing community’s image within the overall community
Women’s Shelter Advocate
Oasis Women’s Resource Center
01.2009 - 01.2010
- Demonstrated effective communication skills with effective listening, verbal and written correspondence to clients
- Ability to propose successful strategies for client’s safety
- Supervised and maintained shelter during shifts; to include house cleaning, coordinating play activities for children, and one on one consulting with clients as well as answering crisis calls from the hotline
- Ability to maintain the value of confidentiality of others
Factory Technician/Crew Leader
Avon Automotive
01.2001 - 01.2007
- Duties include inspection and testing of produced products ensuring a high volume of quality inventory is maintained.
- Responsibilities included supervision of over 20 employees.
Education
Bachelor of Science - Criminal Justice
Baker College of Cadillac
Cadillac, MI01.2013
Associate of Applied Science - Corrections Officer
Baker College of Cadillac
Cadillac, MI01.2009
Skills
- Individualized Service Plan building
- Individual comprehensive care management assessment
- Assessment for eligibility
- Clinical documentation
- Referral management
- Provider linkage for Individual ADL development
- Service coordination
- Workflow coordination
- Resource utilization
- Discharge planning
- Individual and Family education and support
- Medication reviews
Certification
- Qualified Professional Certified, The Arc of North Carolina - Since 2021
- MAHEC Care Management Training - Annually
- First Aid/CPR certified - current