Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Dolland

Bonita,CA

Summary

Dynamic professional with extensive experience in healthcare and client services, and customer service. Proven problem solver and effective communicator, skilled in emotional intelligence and organization. Committed to enhancing client satisfaction and operational efficiency through innovative solutions and compassionate care.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Respite Care Provider

Cambrian Home Health
01.2025 - Current

Provide temporary relief to primary caregivers, offering companionship and assistance with activities of daily living, implements care plans, communication of progress, manages difficult behaviors allowing them to take a break without worry about the care recipient's needs.

Senior Onsite Services Specialist

Ricoh USA
08.2024 - Current

Transform clients' experience through top-notch operations support. Engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Performing maintenance, troubleshooting, or providing reception services in a call center environment.

Senior Onsite Services Specialist

Managed Staffing (Ricoh)
02.2024 - 08.2025

Transformed clients' experience through top-notch operations support. Engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Performing maintenance, troubleshooting, or providing reception services in a call center environment.

Receptionist

All Dogs Go to Hannah
06.2022 - 01.2023

Greeted clients, scheduled appointments, managed the salon's calendar, answered phones, processed payments, cash drops and assists with general salon duties, ensuring a smooth and positive experience for both pet owners and the salon staff.

Phlebotomist

DirectCare
03.2020 - 02.2021

Collected blood samples for medical testing, transfusions, or research, ensuring proper handling, labeling, and safe transport of specimens ensuring that SOPs an laboratory procedures were followed.

Phlebotomist

Wellnessmart, MD
08.2019 - 12.2019

Provided essential clinical and administrative support to physicians and other healthcare providers, ensuring smooth operation of healthcare facilities by tasks like patient preparation, record keeping, drug testing, and assisting with procedures.

Patient Access Representative

Providence Health & Services
06.2007 - 10.2009

Guided patients through the admission process, collecting necessary information, verifying insurance, and ensuring a smooth and efficient experience for patients and their families.

Education

Associate Of Arts And Sciences - Social And Behavioral Sciences

Los Angeles Harbor College
Wilmington, CA
12.2020

Associate Of Arts And Sciences - Health And Fitness

Los Angeles Harbor College
Wilmington, CA
12.2020

Skills

    Problem Solving, Critical Thinking, Communication, Teamwork, Emotional Intelligence, Organization

Certification

  • Certified Phlebotomist
  • American Heart Association BLS CPR

Timeline

Respite Care Provider

Cambrian Home Health
01.2025 - Current

Senior Onsite Services Specialist

Ricoh USA
08.2024 - Current

Senior Onsite Services Specialist

Managed Staffing (Ricoh)
02.2024 - 08.2025

Receptionist

All Dogs Go to Hannah
06.2022 - 01.2023

Phlebotomist

DirectCare
03.2020 - 02.2021

Phlebotomist

Wellnessmart, MD
08.2019 - 12.2019

Patient Access Representative

Providence Health & Services
06.2007 - 10.2009

Associate Of Arts And Sciences - Social And Behavioral Sciences

Los Angeles Harbor College

Associate Of Arts And Sciences - Health And Fitness

Los Angeles Harbor College
Laura Dolland