Laura Donovan
Sevierville,TN
Summary
Devoted employee with customer service, multitasking, organization, and time management abilities. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Committed to providing outstanding administrative support to staff and guests.
Overview
8
8
years of professional experience
Work History
Receptionist
Boyd's Creek Animal Hospital
Seymour, TN
01.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Provided administrative support to staff members including email correspondence, filing documents, and scanning and copying documents when necessary.
Security Assistant
Naval Air Station Jacksonville
Jacksonville, FL
09.2022 - 01.2023
- Tracked visitors entering and exiting the facility using visitor logs and ID verification processes.
- Processed background investigations in accordance with established guidelines, procedures, and timelines.
- Collaborated with law enforcement personnel when necessary to investigate criminal activity.
- Analyzed reports of investigations to determine eligibility for security clearance and prepared letters notifying applicants of their status after completion of background checks.
- Maintained confidential records relating to personnel security investigation activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Master-at-Arms Second Class Petty Officer
United States Navy, USN
Jacksonville, FL
09.2018 - 09.2022
- Preformed and oversaw antiterrorism, force protection, physical security, and law enforcement as a Security and Force Protection professional.
- Conducted investigations for traffic accidents, criminal offenses, and suspicious activities.
- Preformed security inspections and conducted training for other security personnel.
- Wrote well organized reports, created schedules and rotations.
- Daily reporting to inform supervisors of work completed or incidents.
- Identified areas for improvement and suggested measures to increase performance and productivity.
- Maintained thorough knowledge of safety and emergency procedures.
- Requisitioned, received, stored and documented unit equipment and supplies.
- Managed administrative needs of group, including recordkeeping and report writing.
- Processed requests for the issuance of temporary passes, contractor/vendor passes, and visitor passes.
- Reviewed and validated applications, access lists and other required forms for access to the installation.
- Used OPENFOX, the Consolidated Law Enforcement Operations Center (CLEOC), Defense Biometric Identification System (DBIDS), and other databases to obtain criminal background information to determine fitness as well as verify that persons were not barred from the installation.
- Regularly contacted the Regional Dispatch Center (RDC) when, during fitness determination, it was demonstrated that the individual present had an extraditable want or warrant. Advised individuals with disqualifying criminal history denial of installation access and the steps to request an Installation Waiver if desired.
Receptionist/Kennel Technician
Saint Marys Veterinary Clinic
Saint Marys, OH
11.2015 - 07.2018
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Welcomed large volume of guests and improved overall customer service.
- Communicated with outside offices to obtain records and transfer files for client needs.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Taking on additional tasks during high-volume periods.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Military Working Dog Handler
San Antonio, TX04.2019
Master-at-Arms "A" School
San Antonio, TX01.2019
High School Diploma -
St Marys Memorial High School
Saint Marys, OH05.2018
Skills
- Verbal and Written Communication
- Detail-Oriented
- Attentive and Observant
- High Level of Integrity/ Reliable
- Public Safety and Security
- Policy and Procedure/ Operational Effectiveness
- Scheduling & Time Management
- Records Management & Organization
- People/ Teamwork skills
- Problem Resolution
- Quick Learner
- Friendly, Positive Attitude
Timeline
Receptionist
Boyd's Creek Animal Hospital
01.2023 - Current
Security Assistant
Naval Air Station Jacksonville
09.2022 - 01.2023
Master-at-Arms Second Class Petty Officer
United States Navy, USN
09.2018 - 09.2022
Receptionist/Kennel Technician
Saint Marys Veterinary Clinic
11.2015 - 07.2018
Military Working Dog Handler
Master-at-Arms "A" School
High School Diploma -
St Marys Memorial High School