Laura Doolin

• Established credibility as a trusted advisor through regular communication on product updates.
• Fostered positive team culture by actively participating in group meetings, training sessions, and team-building activities.
• Building strong relationships with multiple major clients and addressing their needs proactively.
• Utilize SAP to accurately review, release and enter orders for major accounts.
• Manage 80+ emails a day with the occasional phone call.
• Take lead in meetings with assigned major accounts.
• Create and maintain reports for customers.

• Managed a high volume of inbound calls, 80-150 calls per day, while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Assisted customers in navigating the company website or mobile app for self-service options when applicable.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Collaborated with team members to improve overall response times and service quality.
• Took on additional specialized tasks learn and grow within current role and company.

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• Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
• Evaluated employee performance regularly through feedback sessions and constructive criticism aimed at improvement.
• Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.
• Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
• Improved customer satisfaction by efficiently managing reservations and seating arrangements.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.