Laura Dossett
Arlington,TX
Summary
Diligent communication and customer service specialist with a proven track record. With excellent interpersonal and time management skills, I am adept at managing multiple projects, crafting impactful communication content, managing the school calendar and working with multiple departments. Having excellent customer service skills, I effectively foster a cohesive community. Strong organizational abilities complement my commitment to excellence in all areas of office operations.
Overview
32
32
years of professional experience
Work History
Internal Communication Manager
Fellowship Academy
01.2009 - Current
- Manage events for school calendar.
- Plan and execute effective internal communications to educate parents and employees about school initiatives.
- Create, write and revise content for email communication, newsletters and website.
- Collaborate with all departments to create and implement internal communications.
- Manage communication tools (Email software, school website, online graphic design programs, student information system) to support overall communication plan.
Office Manager
Fellowship of the Metroplex
09.2002 - 12.2008
- Assisted in organizing and overseeing assignments to insure timely production of materials for congregation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Maintained confidentiality while recording prayer requests for Senior and Associate Pastors.
- Created, edited and distributed weekly sermon notes and worship folders for congregation.
- Created, edited, printed and mailed correspondence for congregation us.
Office Assistant / Department of Engineering
City of Arlington
06.1999 - 09.2002
- Prepared and edited documents to produce precise, accurate and professional communication for 13 engineers.
- Answered and managed incoming phone calls while recording accurate messages for distribution to entire Engineering Department.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
Account Executive
Bozell Worldwide
06.1993 - 06.1999
- Met with clients to discuss and ascertain needs, tailor solutions and produce advertising materials.
- Built relationships and gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace and worked with clients to collaboratively reach targets..
Education
BBA - Marketing & Information Systems
The University of Texas At Arlington
Skills
- Excellent organizational, communication and customer service skills
- Creation and Implementation of internal & crisis communication
- Management of school calendar
- Creation of website content
Timeline
Internal Communication Manager
Fellowship Academy
01.2009 - Current
Office Manager
Fellowship of the Metroplex
09.2002 - 12.2008
Office Assistant / Department of Engineering
City of Arlington
06.1999 - 09.2002
Account Executive
Bozell Worldwide
06.1993 - 06.1999
BBA - Marketing & Information Systems
The University of Texas At Arlington
Similar Profiles
Kourtney MilneKourtney Milne
Reading Specialist/Teacher at Fellowship AcademyReading Specialist/Teacher at Fellowship Academy
Angela LewisAngela Lewis
Assistant Principal at Fellowship AcademyAssistant Principal at Fellowship Academy
Amaris VictoriaAmaris Victoria
Social Media Coordinator at Christ Fellowship AcademySocial Media Coordinator at Christ Fellowship Academy
Michael MandujanoMichael Mandujano
Janitor at WhiteDove Janitorial SVCJanitor at WhiteDove Janitorial SVC
Madison VazquezMadison Vazquez
IT Technical Support Specialist at PrestoIT Technical Support Specialist at Presto