Laura Dreimane
Denver,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Sales Floor Supervisor Appl/Cab/Mill
Lowes INC
04.2024 - Current
- Improved communication between departments by discussing challenges, updates, and best practices within the store.
- Created an inclusive atmosphere amongst team members through team-building activities that promoted trust and collaboration across departments.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Increased LPP attach rate for Appliance sales to 40% QTD
Front End Department Supervisor
Lowe's INC
01.2020 - 04.2024
- Developed reliable and strong customer service-oriented head cashiers and fulfillment team that continues to deliver results across all Lowe's front end metrics
- Continuously recognized and celebrated teams winnings and achievements, developed positive, open-minded, welcoming, and result-driven workspace atmosphere
- Continuously increased teams participation with Lowe's consumer and pro credit goals as well as pipeline
- 100% involvement working and monitoring all outstanding order due file
- Ability to work and support specialty departments by having expertise working Lowe's IMS system, ISST, and Lead generator tool
- Daily involvement working and addressing escalated customer care issues, strong follow-up routines.
- Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
- Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
- Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
- Coordinated with other departments to streamline operations across the store, resulting in better collaboration between teams.
- Organized weekly meetings to discuss ongoing challenges, share successes, and brainstorm solutions for continuous improvement in the departments operations.
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
- Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Install Sales Coordinator
Lowe's INC
06.2014 - 01.2020
- Supported all specialty departments by reviewing install sales contracts and product accuracy
- Developed strong follow-up routines with customers and installers
- Built strong understanding about multiple install services that Lowe's offers
- Showed urgency when addressing escalated install issues involving product delays and additional labor requests
- Worked closely with multiple installation companies daily
- Built strong daily routine - pulling and staging products and making follow-up calls to existing and new customers
- Strong understanding of Lowe's install sales programs such as IMS, ISST, and Geneses.
- Collaborated with cross-functional teams to identify and address customer needs.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Head Cashier
Lowe's INC
08.2012 - 06.2014
- Trained and managed a team of 18 cashiers
- Supported strong daily routines including stocking product, making price labels, printing current promotion bar codes, keeping front end area clean and presentable
- Printed and reviewed cashier scorecard weekly - had full understanding of all scorecard metrics
- Helped cashiers learn and practice Lowe's credit offers
- Comfortably multi-tasked while working at customer service and returns desk
- Ability to stay calm and professional while addressing escalated customer issues
- Helped management with due file and scheduling.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Mentored new team members on sales software system operation.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Education
Bachelors Degree - Business Administration
School of TURIBA
Riga, Latvia08.2009
Skills
- Time Management Skills
- Project Management Skills
- Critical Thinking Skills
- Sales Strategies
- Sales Training
- Performance monitoring
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Excellent Communication
- Team Collaboration
- Team Building and Motivation
- Goal Setting and Achievement
- Sales Leadership
- Adaptability
- Problem-solving aptitude
Details
Denver, USA, 3039446141, lauradreimane01@gmail.com
Hobbies and Interests
hiking, skiing, exploring new restaurants, live music and comedy shows
Timeline
Sales Floor Supervisor Appl/Cab/Mill
Lowes INC
04.2024 - Current
Front End Department Supervisor
Lowe's INC
01.2020 - 04.2024
Install Sales Coordinator
Lowe's INC
06.2014 - 01.2020
Head Cashier
Lowe's INC
08.2012 - 06.2014
Bachelors Degree - Business Administration
School of TURIBA
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