LAURA DRISCOLL
Orlando,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist
Presagis USA
01.2021 - Current
- Managing relationships and software maintenance renewals for over 100US customer accounts
- Meeting or exceeding sales targets and quotas to contribute to overall sales goals and revenue of company.
- Using Salesforce CRM software to maintain detailed contact logs and account records.
- Developing strategic relationships with existing customers by learning preferences and managing regular communications.
- Quoting prices, credit terms and other bid specifications.
- Maintaining up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managing friendly and professional customer interactions.
- Building relationships with customers and community to promote long term business growth.
- Cultivating customer loyalty, promoted repeat business, and improved sales.
- Answering customers' questions regarding products, prices, and availability.
- Working with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Technical Support Specialist
Presagis USA Inc
03.2017 - 12.2020
- Managed communication with major customer accounts
- Answered customer question on functionality of products
- Assisted customers with their C++ applications to improve functionality
- Reproduced and recorded bugs found by customers
- Updated technical documentation for product releases
- Wrote customer guides and walk-throughs
- Maintained customer support portal
- Supervised and managed support interns
- Performed QA tests prior to major releases
- Verified quality of services project before delivery to customer
- Lead lectures for graduate students at the University of Central Florida on how to utilize products to create a simulated scenario
Co-Op Student
Orlando Utilities Commission
05.2015 - 05.2017
- Managed spreadsheets to maintain major IT Project budgets weekly
- Created Visio diagrams for project planning purposes
- Maintained SharePoint file sharing site for multiple projects
Education
Bachelor of Science - Computer Science, Minor in Hospitality Management
University of Central Florida, Burnett Honors
Orlando, FL03.2017
Skills
- Salesforce CRM tool
- Customer Relationship Management
- Detail Orientated
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio)
- Sales Expertise
- Converting Leads
- Territory Management
- Programming: Proficient in C, Java, C, Python, Pearl, JavaScript, and HTML
Timeline
Customer Success Specialist
Presagis USA
01.2021 - Current
Technical Support Specialist
Presagis USA Inc
03.2017 - 12.2020
Co-Op Student
Orlando Utilities Commission
05.2015 - 05.2017
Bachelor of Science - Computer Science, Minor in Hospitality Management
University of Central Florida, Burnett Honors
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