Laura Driver
Columbia,South Carolina
Summary
Qualified Billing Lead with solid background in managing supervisory duties and leading teams. Utilizes in-depth knowledge of freight billing to enhance department efficiency and resolve issues promptly. Track record of fostering collaborative environments and ensuring high accuracy in billing processes through meticulous auditing of high volume accounts.
Overview
13
13
years of professional experience
Work History
Billing Lead
Southeastern Freight Lines
02.2022 - Current
- Ensured smooth operations by stepping in for absent billing supervisors.
- Managed teams of billers, providing guidance and coaching for professional growth and development.
- Prepared and distributed data reports through Microsoft Excel.
- Collaborated with internal and external associates to ensure accurate invoicing and shipment routing.
- Validated accuracy of invoiced freight bills through detailed audits.
- Engaged in regular monthly training and meetings.
- Ensured accurate and timely payroll distribution.
Billing Auditor
Southeastern Freight Lines
12.2020 - 02.2022
- Conducted thorough audits of billing records to ensure compliance with industry regulations and standards.
- Assisted in the development of training materials for new staff members, ensuring a strong understanding of billing procedures.
- Managed relationships with internal leadership and external department associates
- Ensured timely completion of audits and recommended improvements to auditing processes
- Reviewed accuracy of customer accounts information and requirements.
Billing Specialist
Southeastern Freight Lines
02.2018 - 12.2020
- Ensured accurate entry of freight bills according to the Bill of Lading provided by customers.
- Identify and report on potential process enhancements during meetings.
- Enhanced accuracy of invoicing by updating customer information.
- Researched and resolved billing discrepancies to enable accurate billing.
Customer Support Specialist
Blue Cross & Blue Shield of SC
08.2015 - 02.2018
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Handled customer inquiries by providing clear and accurate information on customers’ specific policies.
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Supported onboarding process by mentoring new hires.
Front Desk Receptionist
Quality Inn
06.2012 - 07.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Associates - Applied Science & Informed Technology - Information And Computer Systems
South University
Online2015
High School Diploma - Spanish And Software Development
Camden High School
Camden, SC2012
Skills
- Dispute resolution
- Invoice management
- Data entry
- Deadline oriented
- Accuracy and precision
- Spreadsheet management
- Auditing
- Database management
- Billing process management
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Organizational skills
- Cash handling
- Professional communication
- Microsoft office
- Task prioritization
- Billing and invoicing
- Written communication
Timeline
Billing Lead
Southeastern Freight Lines
02.2022 - Current
Billing Auditor
Southeastern Freight Lines
12.2020 - 02.2022
Billing Specialist
Southeastern Freight Lines
02.2018 - 12.2020
Customer Support Specialist
Blue Cross & Blue Shield of SC
08.2015 - 02.2018
Front Desk Receptionist
Quality Inn
06.2012 - 07.2014
Associates - Applied Science & Informed Technology - Information And Computer Systems
South University
High School Diploma - Spanish And Software Development
Camden High School
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