Laura Droleski

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Sold my company, Affordable Pest Control Inc., to Abell Pest Control. Helped facilitate the transition by imputing customer information, history, schedules into their computer system. Created open communication with the employees and customers to alleviate concerns, to ensure the service would not be disrupted and to minimize customer attrition. Continued to run company, except for payroll and accounts payable, to make sure revenue was consistent.

Licensed in the Pest Control Industry through the State of Florida Department of Agriculture and Consumer Services, Bureau of Entomology. Purchased small company and started building the business. Provided pest control services for residential and commercial properties. Indoor pest control services, lawn care services, rodent control, and ornamental pest and fertilizer services. Handled customer relations, inventory, payroll, accounts payable, accounts receivable, maintenance of vehicles and equipment. Maintained business records, filed payroll taxes, state taxes, maintained CEU hours for employees, and continuing training of employees to uphold Safety policies and procedures to meet state standards.

• Managed daily operations within office by supporting continuous delivery of excellent services and care. Customer records, employee payroll, workmen's compensation records, accounts payable and accounts receivable. Maintain bank statements, reconciliation of statements, bookkeeping, and managing production reports