Laura Druin
Marshfield,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Central Maintenance Planner
Clean Harbors
03.2021 - Current
- Reduced downtime for critical assets by developing and implementing comprehensive maintenance plans.
- Coordinated with vendors and suppliers to ensure timely delivery of spare parts, minimizing delays in repairs.
- Streamlined workflow processes for maintenance teams by monitoring performance metrics and adjusting task priorities accordingly.
- Optimized productivity by eliminating downtime, efficient budgeting, allocating tasks and maintaining high standards of safety and quality.
Claims Adjuster
Royal Administration
10.2018 - 01.2021
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Examined claims forms and other records to determine insurance coverage.
- Adjudicated claims based on customer contract information.
Service Advisor
Land Rover New Orleans
06.2016 - 12.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Office Coordinator
H&R Block
01.2011 - 06.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Vehicle Mechanic
Riverland Chrysler Dodge Jeep Ram
08.2007 - 12.2013
- Diagnosed engine, suspension, brake, transmission and other vehicle issues using extensive training and diagnostic equipment.
- Performed maintenance on vehicle fuel systems for both diesel and unleaded fueled vehicles.
- Assisted clients in understanding their vehicles'' maintenance needs better by providing comprehensive explanations of repair processes and answering any questions they had.
- Repaired broken or damaged wheels, brakes, suspension and other undercarriage issues in high-stress environments and with minimal tools.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Automotive Line Technician
Riverland Chrysler Dodge Jeep Ram
01.2007 - 12.2009
- Performed diagnostics on customer vehicles and recommended repairs based on customer complaints and factory required services
- Stayed up to date with new technology and repair processes with Chrysler training (achieved maximum training level) and daily hands on work experience
- Developed honest and forthcoming relationships with customers
- Kept factory required work orders with properly written complaints, cause and corrections.
Automotive Line Technician
Millbrook Motors
08.2004 - 12.2006
- Started as a lube technician while still studying and gaining certification
- After graduation I was promoted to line tech and achieved (at that time level 3 Chrysler Certification)
- Performed all line tech duties, including maintenance, engine repairs/rebuilds, diagnosing electrical and drivability issues
- Started specialized training from shop foreman on 4-wheel drive systems
- Diagnosed and rebuilt transfer cases, differentials and their control systems.
Education
Associates of Science - Advanced Automotive Technology
05.2005
Skills
- Work Order Management
- Asset Management
- Decision-Making
- Excellent multi-tasking ability
Timeline
Central Maintenance Planner
Clean Harbors
03.2021 - Current
Claims Adjuster
Royal Administration
10.2018 - 01.2021
Service Advisor
Land Rover New Orleans
06.2016 - 12.2017
Office Coordinator
H&R Block
01.2011 - 06.2016
Vehicle Mechanic
Riverland Chrysler Dodge Jeep Ram
08.2007 - 12.2013
Automotive Line Technician
Riverland Chrysler Dodge Jeep Ram
01.2007 - 12.2009
Automotive Line Technician
Millbrook Motors
08.2004 - 12.2006