Laura Drumm
Bushnell,FL
Summary
Flexible and adaptable professional with a positive attitude and the ability to see opportunity in challenging situations. Reliable and highly analytical self-starter, well organized, and able to produce effectively under deadline pressure. Experienced in office, property, and operations management, calendar management, creating presentations and proposals, customer relations, bookkeeping, and Internet research. Adept at interacting with a wide variety of personalities and collaborating with team members to complete projects and meet goals. Advanced in all Microsoft Office products, Quick Books, Adobe products, and numerous software programs and database applications.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Account Manager
Bradley Blessing State Farm
10.2023 - 06.2024
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Processed transactions accurately while maintaining a high level of customer service.
Self-Employed Personal Shopper
Self-Employed
06.2019 - 10.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Commercial Sales and Marketing Administrator
Figueras Seating, USA Inc.
09.2018 - 06.2019
- Opened new projects and entered technical and pricing requests, quotes, and contacts in CRM.
- Assisted Vice President of Figueras, USA with creating proposals and quotes.
- Pulled specifications and drawings from bids for prospective projects and forwarded them to appropriate sales representatives.
- Responsible for international and domestic shipping and logistics.
- Communicated daily with our domestic sales, finance, and project management teams about prospective and ongoing projects
- Responsible for fulfillment of all US marketing collateral requests from architects, designers, contractors, and end users.
Office Manager
Hidden Creek Cabins
08.2014 - 04.2018
- Directed operations for multiple vacation rentals; including customer and vendor relations, email communications, accounts receivable and payable, and inventory control.
- Utilized Microsoft Office, Internet resources, Quick Books, reservation software, and various software and database applications daily.
- Earned NC Notary Public designation to assist with legal documents.
- Managed the housekeeping and maintenance staff, planned daily schedule, and delegated duties.
- Attended homeowner's association meetings and marketing events.
- Assisted in developing an innovative and successful social media model.
- Managed the owner's calendar and travel schedule.
- Developed and implemented an inventory control system.
- Decreased monthly operating costs by more than 10%.
New Business Case Manager
Transamerica Financial Advisors
09.2007 - 08.2014
- Chosen for Elite Service Group formed to provide personalized customer service to the top agents in the field.
- Processed several million dollars of coverage and premiums for both variable and term life products.
- Reviewed applications and forms for proper documentation and requirements.
- Submitted and managed business by utilizing Microsoft products, Internet resources, Citrix, CRM, and various software programs.
- The knowledge and organizational skills required to apply state specific regulations, underwriting requirements, and federal HIPPA laws to each new case.
- Developed and maintained positive relationships with financial representatives and their clients.
- Assisted underwriters and other case managers with completing business in a timely manner by explaining legalities and compliance issues to financial representatives in the field.
- Worked with underwriters, vendors, and financial representatives to guarantee a positive and timely experience for our clients from application to issuance.
Education
Bachelor of Business Administration -
University of South Florida
St. Petersburg, FLAssociate of Education -
St. Petersburg College
St. Petersburg, FLSkills
- Account Management
- Teamwork and Collaboration
- Report Writing
- Vendor Management
- Internet Research
- Administrative Oversight
- CRM proficiency
- Microsoft Office Products
- Client Relations
- Documentation And Reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Bradley Blessing State Farm
10.2023 - 06.2024
Self-Employed Personal Shopper
Self-Employed
06.2019 - 10.2023
Commercial Sales and Marketing Administrator
Figueras Seating, USA Inc.
09.2018 - 06.2019
Office Manager
Hidden Creek Cabins
08.2014 - 04.2018
New Business Case Manager
Transamerica Financial Advisors
09.2007 - 08.2014
Bachelor of Business Administration -
University of South Florida
Associate of Education -
St. Petersburg College
Certification
- Florida Notary License
- Florida 4-40 License