Laura Stephens
St Louis,MO
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Therapist
Youth In Need
01.2024 - Current
- Documented patient information, treatment plans, and patient responses.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Tracked progress according to goals for interventions.
Barista
Picasso's Cafe and Bakery
08.2022 - 03.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Server and Bartender
Walk-Ons
12.2021 - 07.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Barista Shift Supervisor
Oxford Gourmet and Gifts
01.2021 - 02.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Bartender and Server
Buffalo Wild Wings
03.2021 - 10.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Master of Science - Social Work
Washington University in St Louis
St. Louis, MO08-2023
Bachelor of Science - Social Work
University of Mississippi
University, MS05-2022
Skills
- Dining room maintenance
- Team member support
- Order delivery practices
- Strong work ethic
- Guest relations management
- Relationship management
- Exceptional customer service
- Emergency intervention
- Attention to detail
Timeline
Therapist
Youth In Need
01.2024 - Current
Barista
Picasso's Cafe and Bakery
08.2022 - 03.2023
Server and Bartender
Walk-Ons
12.2021 - 07.2022
Bartender and Server
Buffalo Wild Wings
03.2021 - 10.2021
Barista Shift Supervisor
Oxford Gourmet and Gifts
01.2021 - 02.2022
Master of Science - Social Work
Washington University in St Louis
Bachelor of Science - Social Work
University of Mississippi
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