Laura Dulin
Milford,Connecticut
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Climate Partners
01.2024 - 12.2024
- Responded to customer requests for products, services, and company information.
- Answered a high volume of incoming calls, answered emails and made outgoing calls to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Guest Service Associate
European Wax Center
11.2016 - 01.2024
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Arranged special accommodations for guests to enhance visitor experiences.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Took incoming calls for guests who want to book reservations, ask questions about products and prices or assist them in coming to any resolution to problems they might have had during their experience from previous visits or previous phone calls with other associates.
- Made outgoing calls to let guests know when they have an upcoming reservation at one of our many centers or if there is a conflict with a future reservation or we need to adjust anything.
Quick Service Food and Beverage
Walt Disney World Company
07.2021 - 06.2022
- Kept customer and food preparation areas clean and well-organized.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and communicated clearly to confirm each order.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Kids Coach
Edge Fitness Club
08.2018 - 01.2019
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Demonstrate workouts, sports, obstacles and fun games/activities.
- Modify every activity we ran in order to make every kid feel included based on their age and if they had any special accommodations.
- Was responsible for checking in/out the kids, updating memberships and writing notes on what happened during my shift at the end of the day
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Coached and encouraged participants during exercises and routines.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Associate of Arts - English
Southern Connecticut State University
New Haven, CT05.2020
Skills
- Clear Communication
- Problem Anticipation and Resolution
- Calendar and Scheduling Software
- Payment Processing
- Verbal and Written Communication
- Food and Beverage Area Setup
- Customer Service
- Issue Resolution
- Computer Skills
- Reservation Management System
Certification
Google Project Management: Professional Certificate
Timeline
Customer Service Representative
Climate Partners
01.2024 - 12.2024
Quick Service Food and Beverage
Walt Disney World Company
07.2021 - 06.2022
Kids Coach
Edge Fitness Club
08.2018 - 01.2019
Guest Service Associate
European Wax Center
11.2016 - 01.2024
Associate of Arts - English
Southern Connecticut State University
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