LAURA E. BABCOCK
Tucson,Arizona
Summary
Dedicated customer service professional with extensive experience in fast-paced hospitality and retail environments. Recognized for consistently delivering exceptional guest experiences, I have honed a detail-oriented and proactive approach to customer service. Balancing full-time employment with academic commitments, I have developed strong time-management and organizational skills. My background encompasses a diverse range of roles, including managing two athletic teams and serving as Yearbook Chief Editor, as well as excelling as a Guest Experience Expert where I ensured top-tier customer satisfaction and operational efficiency. Bringing a combination of strong communication skills, proficiency in project management, financial oversight, and a keen ability to work effectively in both team and independent settings.
Overview
6
6
years of professional experience
Work History
Guest Experience Expert
Jw Marriott Starr Pass Resort & Spa
01.2022 - Current
- Streamlined check-in process for improved efficiency and reduced wait times.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Barista
Starbucks JW Marriott Starr Pass & Resort and Spa
01.2021 - 01.2022
- Maintained clean and organized work environment ensuring safety and hygiene
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
Barista
Dutch Bros
01.2021 - 01.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Key Holder Position
Typo
01.2020 - 01.2021
- Charged with various administrative, logistical, and customer service duties
- Conducted administrative and logistical tasks with meticulous attention to detail
- Handled inventory control and basic accounting responsibilities
- Effectively balanced customer service with other duties while working independently
Hourly Manager/Shift Supervisor
Freddy’s Frozen Custard & Steakburgers
01.2019 - 01.2020
- Manage team of 22 personnel through various daily duties
- Led a team of 22, coordinating daily operations with punctual and systemic approach
- Managed accounting operations and supply chain management with precision
- Ensure high-quality operational efficiency
Education
High School Diploma -
Lakenheath High School
Eriswell, UKSkills
- Guest Experience Optimization
- Effective Communication
- Project & Logistics Management
- Customer Service Excellence
- Financial Oversight & Administration
- Photoshop Graphic Design
- Detail-Oriented Approach
- Time Management
- Feedback implementation
- Exceptional communication
Timeline
Guest Experience Expert
Jw Marriott Starr Pass Resort & Spa
01.2022 - Current
Barista
Starbucks JW Marriott Starr Pass & Resort and Spa
01.2021 - 01.2022
Barista
Dutch Bros
01.2021 - 01.2022
Key Holder Position
Typo
01.2020 - 01.2021
Hourly Manager/Shift Supervisor
Freddy’s Frozen Custard & Steakburgers
01.2019 - 01.2020
High School Diploma -
Lakenheath High School
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