Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Laura Eby

Pearl,MS

Summary

Dedicated Administrative professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

6
6
years of professional experience

Work History

Waitress

Brents Drugs
01.2023 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.

Lead Night Auditor

Days Inn By Wyndham
03.2022 - 12.2022
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reviewed daily financial statements and completed end-of-day paperwork in Synxis with 100% accuracy.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Followed company security and check-in policies and procedures and reported suspicious activity to General Manager.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Reset Synxis for next days' use by sending detailed daily bank reports to Credit Card agency and closing finances for current day.

Home Maid

Caroles Cleaning
03.2017 - 12.2021
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Assisted homeowner with laundry folding, ironing and pressing.
  • Polished glass surfaces and windows.
  • Performed spot-cleaning on furniture stains.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Dusted picture frames and wall hangings with cloth.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Waxed and polished wood floors and other woodwork.

Secretary

Platinum Quality Tree Experts
11.2018 - 02.2019
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Recorded expenses and maintained accounting records.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.

Mold Remediation Estimator

Quest Air Mold Remediation
07.2017 - 10.2017
  • Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
  • Produced and filed reports every day to inform senior management of current activities and progress with investigations.
  • Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
  • Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
  • Released reporting and recordkeeping to meet environmental regulations.
  • Conducted quantitative risk assessments for human health, environmental and other risks.
  • Located environmental contamination sources.
  • Made detailed itemized invoices for clients and insurance agencies on work needed and materials
  • Traveled daily to potential job sites and clients to perform mold and air quality testing
  • Accurately read blueprints and job specifications to plan completion of each job.

Education

No Degree -

Brookdale Community College
Lincroft, NJ

High School Diploma -

Howell High School
Farmingdale, NJ
06.2011

Skills

  • Accurate Money Handling
  • Sales Expertise
  • Interoffice Communications
  • Business Correspondence
  • Computers and Technology
  • Document and File Management
  • Verbal and Written Communication
  • Multi-Line Phone Systems
  • Reception Functions
  • Digital File Management
  • Microsoft Office
  • Multitasking and Time Management

Timeline

Waitress

Brents Drugs
01.2023 - Current

Lead Night Auditor

Days Inn By Wyndham
03.2022 - 12.2022

Secretary

Platinum Quality Tree Experts
11.2018 - 02.2019

Mold Remediation Estimator

Quest Air Mold Remediation
07.2017 - 10.2017

Home Maid

Caroles Cleaning
03.2017 - 12.2021

No Degree -

Brookdale Community College

High School Diploma -

Howell High School

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Laura Eby