Brittney Dely
Minneola,FL
Summary
I'm currently enrolled in Lake Technical College obtaining my Phlebotomy certification. I am seeking a Phlebotomy position. I am available to work immediately.
Overview
6
6
years of professional experience
Work History
Customer Relations Representative
Mike Edmundson State Farm Agency
09.2023 - Current
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
Deli Clerk
Publix
07.2018 - 01.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Certification - Phlebotomy Program
Lake Technical Center
Eustis, FL05.2024
Skills
- BLS Certified March 2024
- Heart Saver First Aid Certified March 2024
- Excellent Customer Service
- Administrative and Office Support
- Great Computer Skills
- Excellent Time Management
Timeline
Customer Relations Representative
Mike Edmundson State Farm Agency
09.2023 - Current
Deli Clerk
Publix
07.2018 - 01.2022
Certification - Phlebotomy Program
Lake Technical Center
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